George: Branch Manager

Preferred Requirements: Industry or product specific experience is not a prerequisite. Anyone with good people and business management experience with an entrepreneurial flair and sound judgement may apply. Matric with a relevant tertiary qualification would be advantageous. At least five years management experience with a sound track record in running a B2B business and understanding the factors that affect profitability of a stocking and trading business. Be computer literate MS Office, with good excel skills. Have own transport and be willing to travel. Key Responsibilities: Lead, manage & develop a high-performing team through effective recruitment, training, coaching & performance management, fostering a positive & inclusive work environment that promotes teamwork, collaboration, employee engagement and high morale. Develop with management and implement strategies to sustainably grow sales & profit by expanding sales volume, the customer base and market share across various market segments and geographies. Take responsibility for and oversee all branch aspects, including but not limited to buying, stock control, sales, customer service, operations, administration, pricing tactics, margin management, cash-sales, debtors and financial & risk management. Implement and maintain procedures & SOPs to ensure efficient and effective business operations & risk mitigating controls. Champion a culture of excellence in customer service & ensure that customer satisfaction is always prioritized & maintained. Implement customer feedback mechanisms & use insights to continuously improve service delivery. Give input and monitor & report on the branch budget, ensuring alignment with overall business objectives. Monitor, analyse & report on financial performance, including sales, expenses & profitability & take relevant action. Manage stock levels, to ensure adequate stock availability, minimize stock outs, dead stock and prevent stock losses. Implement efficient supply chain practices to streamline operations, distribution, increase productivity & optimise costs. Ensure compliance with all relevant laws, regulations & company policies and procedures to safeguard all company assets. Identify & implement effective risk management strategies to safeguard assets and mitigate operational, financial & regulatory risks. Drive continuous improvement initiatives and staff development to enhance operational efficiency, productivity & customer service. Drive the companies continuous improvement program (20 Keys) to improve productivity, housekeeping, security and safety. Build & maintain positive relationships with key stakeholders, including customers, suppliers, support departments, industry partners & where relevant, regulatory authorities. Be a team player, develop oneself and assist in any functions necessary as and when required and to ensure business continuity. Act as a key representative of the branch within the organization and in external forums. Report any fraudulent, theft, collusive, suspicious, unproductive, malicious or instigative activities or attempts by any party. Collaborate with senior management & contribute to strategic decision-making processes at the organizational level.