George: General Operations Manager (Restaurant Industry) posted by The Talent Room

Operations Management

• Oversee daily restaurant operations to ensure smooth, efficient service delivery.
• Implement and maintain standard operating procedures across front and back of house.
• Monitor service quality, food standards, and customer experience consistently.
• Identify operational risks and implement corrective actions promptly.

Financial Control & Reporting

• Manage daily cash-ups, POS reconciliations, and financial controls.
• Monitor food, beverage, and labour costs to meet budgeted targets.
• Review stock variances, wastage, and shrinkage and implement cost-control measures.
• Prepare and review operational and financial reports for management.

Staff Leadership & HR

• Lead, manage, and develop restaurant management and staff teams.
• Oversee recruitment, training, performance management, and staff discipline.
• Manage staff rosters, productivity, and compliance with labour legislation.
• Foster a positive, accountable, and performance-driven work culture.

Stock & Supplier Management

• Oversee ordering, receiving, stock control, and supplier relationships.
• Ensure stock accuracy, FIFO compliance, and minimal wastage.
• Negotiate with suppliers where applicable and manage service level issues.

Compliance, Health & Safety

• Ensure full compliance with health, safety, hygiene, and liquor licence requirements.
• Maintain accurate documentation and readiness for audits and inspections.
• Ensure equipment, facilities, and assets are maintained and serviceable.

Customer Experience

• Drive exceptional customer service standards across the operation.
• Handle escalated customer complaints professionally and effectively.
• Monitor customer feedback and implement continuous improvement initiatives.

Strategy & Continuous Improvement

• Identify opportunities to improve efficiency, profitability, and service quality.
• Support new initiatives, menu changes, promotions, and operational rollouts.
• Align daily operations with business goals and growth strategies.

Requirements:

• Proven experience in a senior operations or general management role within the restaurant or hospitality industry.
• Strong financial acumen, including budgeting, cost control, and reporting.
• Solid understanding of restaurant operations, both front and back of house.
• Knowledge of South African labour legislation and hospitality compliance standards.
• Strong leadership, communication, and decision-making skills.

Please note only candidates that meet the minimum requirements will be considered.  

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