Grahamstown: General Manager

Qualifications Degree or diploma in Hospitality Management, Business Administration, or related field. Additional training in leadership, finance, or property management is advantageous. Experience 710 years in hospitality management or similar senior leadership role. Proven experience managing a lodge, boutique hotel, or small hotel property. Strong track record in operational, financial, and staff management. Technical Skills Knowledge of hospitality operations, including front of house, F&B, housekeeping, and maintenance. Budgeting, forecasting, and financial reporting. Understanding of HR processes and compliance with labor laws. Proficiency in property management systems (PMS) and Microsoft Office. Soft Skills Exceptional leadership and team management abilities. Excellent communication, interpersonal, and conflict-resolution skills. Strong problem-solving, decision-making, and strategic thinking. Customer-focused with a professional and approachable demeanor. Personal Attributes Highly professional, accountable, and reliable. Motivated, results-driven, and solution-oriented. Able to foster teamwork and inspire staff at all levels. Physical Requirements Able to walk the property and inspect operations regularly. Willing to work irregular hours, weekends, and public holidays.