Job Description
About the Role
Kendrick Recruitment is currently seeking an experienced and dynamic Assistant Lodge Manager for a prestigious Luxury Private Nature Reserve in Hermanus. The ideal candidate will have a strong leadership presence, excellent guest relations skills, and the ability to manage daily lodge operations while delivering a world-class hospitality experience.
Key Responsibilities
- Deliver outstanding guest service and ensure consistent guest satisfaction
- Handle and resolve guest complaints promptly and professionally
- Manage concierge services and special guest requests
- Personally welcome guests, oversee check-in/check-out procedures
- Supervise daily lodge operations, ensuring seamless execution
- Conduct staff performance evaluations and lead ongoing training initiatives
- Foster a positive and motivated team environment
- Oversee fine dining service and uphold food & beverage quality standards
- Coordinate food presentation, dietary requirements, and kitchen communication
- Execute on-the-job training and mentorship of service staff
- Conduct daily walk-throughs and ensure all lodge/public areas meet 5-star standards
- Manage inventory, procurement, and departmental stock controls
- Implement SOPs and ensure compliance
- Coordinate with maintenance for facility repairs and upkeep
- Drive sustainable practices within the lodge environment
- Build guest relationships to drive repeat business and personalised service
- Collect, analyse, and respond to guest feedback to improve offerings
- Plan and oversee guest activities and events, including logistics
Requirements
Proven hospitality experience in a similar luxury lodge or high-end property
Strong organisational, problem-solving, and leadership skills
Excellent communication and interpersonal abilities
High attention to detail with a guest-centric mindset
Flexible to work varying hours, including weekends and holidays
Ability to manage multiple departments and delegate tasks effectively
Qualifications
(None mentioned)
Salary & Benefits
R22,000 – R27,000 DOE (Live Out)
Annual performance bonus
Medical aid contribution: R250 per person to a medical aid of your choice
Provident Fund: 10% total contribution (5% company, 5% employee)
Includes group life, disability, funeral cover, and retirement savings
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Overstrand
The catering and hospitality industry is a thriving sector in Overstrand, with a general demand for skilled professionals to cater to the growing tourism and local markets. Typically, jobs in this field require flexible working hours, as establishments often operate on varying schedules to accommodate different clientele. Generally, individuals interested in pursuing a career in catering and hospitality can expect a dynamic and rewarding work environment.
In terms of salary expectations, broad ranges vary depending on factors such as experience, company size, and industry sector. Typically, entry-level positions in the hospitality industry may fall within the R15 000 – R30 000 per month range, while more senior roles or those in larger establishments may command higher salaries, often ranging from R40 000 to R80 000 or more per month. However, these figures are only general guidelines and actual salaries can vary significantly depending on individual circumstances.
Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Other essential skills include food preparation and presentation, knowledge of menu planning and costing, and basic first aid training. Typically, employers also look for individuals who are flexible, adaptable, and able to work effectively as part of a team.
The catering and hospitality industry is often associated with various sectors, including the tourism industry, hotels and resorts, restaurants and bars, and event management. Financial services sector establishments, such as high-end hotels or exclusive venues, may also employ hospitality professionals in positions such as events coordinators or concierges. Other common employers include technology companies that operate cafes or restaurants on their premises, as well as manufacturing sector establishments that host corporate events.
Career development opportunities are generally good in the catering and hospitality industry, with many employers investing in staff training and development programs. Typically, individuals who demonstrate a passion for innovation, customer service, and teamwork can progress to senior roles, such as department heads or operations managers. With experience, it’s not uncommon for individuals to move into management positions or start their own establishments.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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