Job Description
About the Role
The Assistant Lodge Manager plays a key leadership role in supporting the General Manager and Lodge Manager with the day-to-day operations of the lodge, ensuring the delivery of a consistently exceptional guest experience that reflects the lodge’s luxury standards.
Key Responsibilities
- Support the General Manager and Lodge Manager in overseeing daily lodge operations to ensure smooth, efficient service delivery across all departments.
- Deliver and maintain an exceptional, personalised guest experience aligned with luxury standards.
- Personally welcome guests, engage with them daily, manage special requests, and resolve feedback or complaints professionally.
- Build strong guest relationships to encourage repeat visits and long-term loyalty.
- Coordinate operations between housekeeping, maintenance, food and beverage, and guiding teams.
- Ensure all guest areas, facilities, and public spaces consistently meet five-star standards.
- Monitor inventory levels and support procurement processes.
- Lead, mentor, and motivate Front-of-House staff while fostering a professional and respectful work environment.
- Conduct performance reviews, support ongoing training, and assist with HR processes when required.
- Oversee food and beverage service standards during all meal periods, ensuring quality, presentation, and dietary requirements are met.
- Conduct daily service briefings and debriefings to maintain consistency and excellence.
- Carry out daily lodge inspections and ensure adherence to Standard Operating Procedures.
- Support sustainability and eco-friendly practices within lodge operations.
Requirements
- At least 4 years in a Management Level position at a 4/5* Safari lodge property
Qualifications
- Relevant Qualification in Hospitality or similar would be very beneficial (if applicable)
Salary & Benefits
- Salary: R22 000 – R27 000 CTC D.O.E
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Overstrand
The catering and hospitality industry is a thriving sector in Overstrand, with a general demand for skilled professionals to cater to the growing tourism and local markets. Typically, jobs in this field require flexible working hours, as establishments often operate on varying schedules to accommodate different clientele. Generally, individuals interested in pursuing a career in catering and hospitality can expect a dynamic and rewarding work environment.
In terms of salary expectations, broad ranges vary depending on factors such as experience, company size, and industry sector. Typically, entry-level positions in the hospitality industry may fall within the R15 000 – R30 000 per month range, while more senior roles or those in larger establishments may command higher salaries, often ranging from R40 000 to R80 000 or more per month. However, these figures are only general guidelines and actual salaries can vary significantly depending on individual circumstances.
Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Other essential skills include food preparation and presentation, knowledge of menu planning and costing, and basic first aid training. Typically, employers also look for individuals who are flexible, adaptable, and able to work effectively as part of a team.
The catering and hospitality industry is often associated with various sectors, including the tourism industry, hotels and resorts, restaurants and bars, and event management. Financial services sector establishments, such as high-end hotels or exclusive venues, may also employ hospitality professionals in positions such as events coordinators or concierges. Other common employers include technology companies that operate cafes or restaurants on their premises, as well as manufacturing sector establishments that host corporate events.
Career development opportunities are generally good in the catering and hospitality industry, with many employers investing in staff training and development programs. Typically, individuals who demonstrate a passion for innovation, customer service, and teamwork can progress to senior roles, such as department heads or operations managers. With experience, it’s not uncommon for individuals to move into management positions or start their own establishments.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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