Hermanus: Customer Support Agent – Hermanus

Customer Support Agent – Hermanus Join a fast-growing fintech authorised by the South African Reserve Bank. Hermanus, Western Cape (On Site) | R18 000 – R25 000 per month About Our Client The client is a fintech company operating as an Authorised Dealer with Limited Authority (ADLA) under the South African Reserve Bank. The business delivers secure, tech-enabled financial services with a focus on innovation, agility, and service excellence. The Role: Customer Support Agent This role exists to provide professional, computer-based customer support across multiple digital channels including WhatsApp, Facebook, and inbound/outbound calls. It contributes to the business by ensuring a smooth and positive user experience through account guidance and troubleshooting. The main focus areas include assisting with onboarding, resolving queries, and maintaining customer trust through accurate communication. Key Responsibilities Possess 1-3 years of experience in a customer support or online service role. Provide real-time support to customers via WhatsApp, Facebook, email, and phone. Assist users with onboarding and account verification queries. Troubleshoot technical or account-related issues with efficiency and empathy. Escalate unresolved issues to the relevant departments when necessary. Document customer interactions and maintain up-to-date records. Collaborate with compliance and operations teams to ensure seamless service delivery. Work scheduled shifts, including weekends and public holidays as required. About You 1-3 years of experience in a customer support or online service role. Strong written and verbal communication skills. Confident using computers, mobile apps, and online chat tools. Calm and professional when handling high-pressure situations. Fast learner with excellent attention to detail. Team player with a proactive and responsible attitude. Comfortable working shifts, including weekends and holidays.