Job Description
About the Role
We are seeking a dynamic and charismatic individual to join our team as Assistant Lodge Manager at Hluhluwe, where they will be responsible for delivering exceptional guest experiences, managing daily operations, and supporting the overall success of our 5-star lodge.
Key Responsibilities
- All daily tasks surrounding guest experience, administration roles, camp management, and team management
- Guest experience roles:
- Hosting guests
- Check in and check out
- Liaising with reservations
- Communicating guest preferences and requirements to team
- Serving meals and drinks
- Facilitating game drives and external activities
- Daily administrative roles:
- Daily stock management
- Preparing guest documentation
- Invoicing
- Ordering
- Keeping up-to-date with the reservations system
- Camp management roles:
- Room and camp checks
- Identifying maintenance issues
- Team management roles:
- Hosting morning meetings
- Enforcing codes of conduct
- Training of team members
- Assigning duties and shifts
- Maintaining staff schedule
- Ensuring standard operating procedures are being followed
- Dealing with staff discipline
- Management and training of all operating procedures and policies around guest service with the entire team
- Human resource management, including:
- Ensuring team is following codes of conduct
- Disciplinary hearings
- Issuing of written and verbal warnings
- All human resource-related activities in coordination with Operations Manager and owners
- Creation and maintenance of all guest service-related standard operating procedures
- Training and monitoring of five-star service levels and offerings for food and beverage departments
Requirements
- Fluent English language skills
- Hospitality degree
- Minimum of two years of entry-level management experience (ideally in a 5-star environment)
- Strong, friendly personality with the ability to host guests and command respect
- Strong administration skills
- Prior management experience and maturity required for this role
Salary & Benefits
Not mentioned
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Kwazulu-Natal
The tourism and hospitality industry in Kwazulu-Natal is a thriving sector that offers various career opportunities for individuals passionate about delivering exceptional experiences to visitors. Generally, the job market in this field is competitive, with many establishments seeking skilled professionals to cater to the growing number of tourists and travelers. Typically, roles in this industry require a strong work ethic, excellent communication skills, and the ability to work well under pressure.
When it comes to salary expectations, it’s common for salaries in the tourism and hospitality sector to range from R200 000 to R400 000 per annum, depending on factors such as experience, company size, and industry sector. Typically, senior roles or positions with more responsibility can command higher salaries, while entry-level positions may start at a lower end of this range. However, it’s essential to note that these are broad estimates, and actual salaries can vary significantly.
In terms of skills, common requirements for careers in the tourism and hospitality industry include excellent communication and interpersonal skills, attention to detail, adaptability, problem-solving abilities, and a strong work ethic. Typically, a combination of on-the-job training and formal education or certifications is preferred, with some roles requiring specific industry-recognized qualifications. Other essential skills may include proficiency in languages such as Afrikaans, isiZulu, or English, depending on the location and type of establishment.
Industry sectors that commonly employ tourism and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and education institutions, among others. These establishments often require staff to manage day-to-day operations, provide exceptional customer service, and contribute to the development of their brands.
For those looking to develop a career in the tourism and hospitality industry, common progression paths include working their way up from front-of-house roles to management positions, or pursuing specialized training or certifications to move into specialized areas such as event planning or culinary arts. Generally, opportunities for career advancement exist within many establishments, especially for those who demonstrate exceptional leadership skills, innovation, and a commitment to customer satisfaction.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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