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Hoedspruit: Service Manager posted by Inzalo Investment Holdings (Pty) Ltd t/a Thornybush

Hoedspruit: Service Manager posted by Inzalo Investment Holdings (Pty) Ltd t/a Thornybush

Posted on 2025-06-17 00:00:00

Job Summary

Overview

The Service Manager is responsible for managing our Service Team (Bar and Butlers) and giving our guests a world-class experience. Your purpose is to ensure that we are prepared for service and exceeding the expectations of our guests.

Responsibilities

  • Ensuring the overall standards required for Bar and Service are met
  • Supervising all Bar and Butler duties to ensure quality standards are met
  • Overseeing stock, managing ordering, deliveries, and invoicing
  • Meeting health and safety protocols
  • Ensuring we remain within budget
  • Timeous support and communication with other departments
  • Working with the Lodge Manager to ensure an overall 5* experience for our guests
  • Contributing towards Thornybush being recognised as an award winning world leading lodge
  • Upholding the Thornybush brand and overall standards

Requirements

  • Grade 12 | Matric
  • Relevant Diploma or Degree to your advantage
  • No less than 3 years experience in leading a Service Team
  • No less than 5 years experience working in a high-end safari environment
  • Valid Drivers License
  • Clear Criminal Record

Technical Skills

  • Excellent command of the English language (a second language would be to your advantage)
  • Computer literate (Microsoft & Google Suite)
  • Experience in Nebula PMS, Nebula POS & Travelyst, or any property management software
  • Food and Beverage knowledge
  • A good understanding of wine
  • Proven track record of successfully leading a large team (leading, motivating, coaching etc.)
  • Proven track record of achieving results | goals

Position Details

  • Contract type: Permanent
  • Site: Thornybush Private Nature Reserve
  • Work cycle: 6 weeks on : 2 weeks off
  • Benefits: Accommodation, Meals (on duty) and Uniform
  • Remuneration: Cash + 7,5% contribution to Provident Fund + 50% contribution to Medical Aid

Click Go Apply to apply online!


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