Johannesburg: 2nd Line Technical Support Engineer

March 25, 2026 Jobs in Central Johannesburg

Job Description

2nd Line Technical Support Engineer Provide technical support and advanced diagnostics for residential and business fibre internet clients. Johannesburg. Fibre Internet / ISP / Networking industry. R14 000 – R18 000. About Our Client The company operates in the fibre internet, ISP, and networking industry. It provides residential and business fibre connectivity, LAN networking, routers, and VoIP services. The Role: 2nd Line Technical Support Engineer This role exists to take ownership of escalated support requests and perform advanced diagnostics to ensure high levels of customer satisfaction. It contributes to the business by resolving complex issues related to fibre, routers, and VoIP services while maintaining service level agreements. The main focus areas include remote troubleshooting, ticket management, and providing on-site technical support for connectivity and networking infrastructure. Key Responsibilities Provide 3 years of technical support experience within the ISP, fibre internet, or networking industry. Deliver 2nd line technical support for fibre internet connectivity, LAN, and router issues via phone and remote access. Manage and document the full lifecycle of support tickets using the Halo Helpdesk system within defined SLA timeframes. Conduct onsite visits to homes, estates, and businesses to perform LAN assessments and install network equipment. Configure and troubleshoot WAN and Wi-Fi routers, addressing DHCP, latency, and packet loss problems. Coordinate with Fibre Network Operators to log, track, and escalate fibre line or ONT faults. Provide basic troubleshooting and support for VoIP systems. Perform mandatory after-hours support and travel for on-site support in Gauteng. About You 3 years of technical support experience. Experience in ISP, fibre internet, or networking environments. Experience providing both remote and on-site technical support. Technical proficiency in TCP/IP networking, router configuration, and DHCP troubleshooting. Valid driver’s license and own reliable transport. Willingness to travel for on-site support in Gauteng and work mandatory after-hours support. Strong analytical skills with the ability to manage multiple tickets simultaneously. Excellent communication skills, customer-focused mindset, and high attention to detail. Ability to work independently.

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

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For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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