Job Description
About the Role
We are seeking a highly skilled 2nd Line Technical Support Engineer to join our team in Johannesburg. As a key member of our technical support team, you will be responsible for providing advanced diagnostics and resolving complex issues related to fibre internet connectivity, LAN, and router services. If you have excellent analytical skills, strong communication skills, and a customer-focused mindset, we encourage you to apply.
Key Responsibilities
- Provide 2nd line technical support for fibre internet connectivity, LAN, and router issues via phone and remote access.
- Manage and document the full lifecycle of support tickets using the Halo Helpdesk system within defined SLA timeframes.
- Conduct onsite visits to homes, estates, and businesses to perform LAN assessments and install network equipment.
- Configure and troubleshoot WAN and Wi-Fi routers, addressing DHCP, latency, and packet loss problems.
- Coordinate with Fibre Network Operators to log, track, and escalate fibre line or ONT faults.
- Provide basic troubleshooting and support for VoIP systems.
- Perform mandatory after-hours support and travel for on-site support in Gauteng.
Requirements
- 3 years of technical support experience within the ISP, fibre internet, or networking industry.
- Experience providing both remote and on-site technical support.
- Technical proficiency in TCP/IP networking, router configuration, and DHCP troubleshooting.
- Valid driver’s license and own reliable transport.
- Strong analytical skills with the ability to manage multiple tickets simultaneously.
Qualifications
- Formal education/certifications not specified.
Salary & Benefits
R14 000 – R18 000 per annum.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Check your social media privacy settings and ensure public content is professional.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Johannesburg: Sales Consultant
About the Role: This role is responsible for deeply understanding each customers business goals, operational priorities, and growth opportunities, and...
View JobCape Town City Centre: Senior Network Engineer (CCIE)
Requirements: Matric\Grade 12 - compulsory CCIE certification FortiGate or equivalent certification (Desired) HPE Aruba Networking or equivalent...
View JobCape Town City Centre: Senior Electronic Hardware Design Engineer
Duties & Responsibilities Lead the design, simulation, schematic capture, and PCB layout of LRUs in line with system specifications Apply…
View JobCape Town City Centre: Medical Officer
â What you bring: MBChB and current HPCSA registration At least 2 years experience as a sub-investigator in clinical trials…
View JobJohannesburg: E&I Manager
Duties and Responsibilities Lead and manage all Electrical and Instrumentation activities Oversee the design, installation, commissioning, and maintenance...
View JobCape Town City Centre: General Manager
Summary of Key Outcomes & Accountabilities: Engineering & Development Leadership (Foundational) Full P&L & Business Ownership Technology, AI &...
View Job
Browse Employers
Job Alerts