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Johannesburg: Automation support analyst posted by Ovations Technologies



Ovations Technologies



Gauteng



IT / Computing / Software

Job Description

In this role, you will provide critical, “cradle-to-grave” operational support. You will be the guardian of our automated workflowsensuring immediate action is taken on defects, optimizing performance against business cases, and driving continuous improvement to align with our overarching enterprise automation strategy. Key Responsibilities · Proactive Monitoring & Defect Resolution: Continually monitor all live automation solutions. Initiate immediate corrective action to resolve operational defects and execute prescribed fixes and system resets to maintain seamless operations. · Incident & Incident Lifecycle Management: Log, track, and manage all automation incidents from detection to resolution. Identify and eliminate blockages within the resolution pipeline to optimize system reliability in line with strict Service Level Agreements (SLAs). · Stakeholder Communication & Feedback: Act as the vital bridge between IT and Business. Provide structured, concise, and ongoing feedback to stakeholders regarding operational health, incident prognosis, and resolution status. · Continuous Optimization & Reporting: Investigate the overall performance and efficiency of live automation solutions. Compare real-world metrics against business expectations to uncover development and operational improvements. · Strategic ‘Big Picture’ Analysis: Create an integrated, holistic view of enterprise automation efficiencies compared to broader business strategies. Develop improvement reports, recommend process enhancements, and facilitate the adoption of future development optimizations. What We Are Looking For · Experience: Proven experience in application support, IT operations, or system analysis, specifically supporting production-level automation solutions (e.g., RPA, workflow automation, or orchestration tools). · Technical Sharpness: Strong capability in root-cause analysis, incident logging platforms, and executing prescribed technical fixes/resets. · Analytical Mindset: An innate ability to look at data, spot patterns, compare performance against benchmarks, and compile structured efficiency reports. · Communication Skills: Exceptional stakeholder management skills with the ability to translate complex technical incidents into clear, concise business updates. · Drive: A self-starter who doesn’t just wait for things to break, but actively looks for ways to optimize, streamline, and eliminate bottlenecks.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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