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Johannesburg: Business Analyst – Remote posted by Hire Resolve

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Job Description

Hire Resolve’s client is looking for a Business Analyst to join their Business Analysis team remotely, supporting the design and technical development of customized solutions using the Blueport Platform. 

Responsibilities: 

  • Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
  • Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
  • Prepare detailed use case descriptions for the development team to implement key functionality
  • Perform product testing to ensure product quality is maintained.
  • Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
  • Provide user training
  • Build and maintain strong, long-lasting client relationships
  • Ensure the timely and successful delivery of our solutions according to customer needs and
    objectives
  • Prepare SLA or other reports required on client account status
  • Provide first line support to clients
  • Collaborate with development team to create Statements of Work, where required
  • Assist with challenging client requests or issue escalations as needed
  • Find ways to increase quality of customer service

Requirements: 

  • 5+ years in performance improvement environments.

  • 2+ years as a Senior/Lead Business Analyst.

  • Experience with external clients/customers.

  • Track record of process improvement design using technology.

  • Ability to write technical documentation (use cases, product references).

  • Versatility and comfort in innovative, dynamic settings.

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How to Apply: 

You may forward your CV to Gaby Turner at *****@*****.co.za or you may forward your CV to *****@*****.co.za 



GO APPLY NOW

Safe & secure application process

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