Job Description
About the Role
Be Different Recruitment is seeking an experienced and strategic Chief Operations Officer to lead our operations team in Johannesburg. The ideal candidate will bring a strong background in IT services, public sector software, or ERP environments, with a proven track record of success in leading teams and driving process optimisation.
Key Responsibilities
- Oversee day-to-day internal operations and ensure alignment with business strategy
- Drive process optimisation and service efficiency across support and project units
- Define and implement SLAs, KPIs, escalation procedures and quality assurance controls
- Lead internal performance reviews and interdepartmental coordination
- Provide executive oversight of the support team handling municipal queries, incidents and escalations
- Ensure issues are resolved in compliance with contractual SLAs and in line with mSCOA regulations
- Champion proactive support, knowledge base development and client education initiatives
- Lead the Project Delivery Team responsible for implementing and converting new municipal clients from legacy systems to ERP
- Ensure smooth transitions, timely go-lives, and effective handovers to the CRM (Client Relations Management) and Support units
- Build a high-performance culture by developing operational leaders and instilling accountability
- Coach and manage direct reports (e.g. Support Leads, Project Managers)
- Collaborate with the HR efforts on workforce planning, talent development and performance management
- Ensure operations align with POPIA, MFMA and Circular 80 requirements
- Manage operational risks, audits, and continuity planning
- Continuously evaluate new technologies and methodologies to enhance service delivery
- Actively contribute to EXCO and provide strategic input across all business areas
- Serve as an escalation point for major incidents, client disputes or delivery failures
- Support the CEO in executing enterprise-wide initiatives and strategic decision-making
Requirements
- A degree in Business Administration, Information Technology, or related field (MBA preferred)
- Minimum 10 years experience in senior operations roles, preferably in IT services, public sector software, or ERP environments
- Proven success in leading IT support, project delivery, or managed services teams
- Deep experience in client lifecycle management from onboarding through to support
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.)
Salary & Benefits
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Finance/Accounting Jobs in Gauteng
The finance and accounting sector is a significant contributor to the economy of Gauteng, South Africa, providing numerous opportunities for professionals looking to advance their careers. With major financial institutions, banks, and multinational corporations based in the province, there is a high demand for skilled finance and accounting professionals.
Salary ranges in Gauteng are generally in line with national averages, but can vary depending on factors such as industry, company size, and level of experience. According to recent job postings, average salary ranges for finance and accounting positions in Gauteng include:
R250 000 – R350 000 per annum for junior finance professionals
R400 000 – R600 000 per annum for experienced accountants
R700 000 – R1 200 000 per annum for senior finance managers
Key skills required for success in the finance and accounting sector in Gauteng include:
Financial planning and analysis
Accounting standards and compliance (e.g. IFRS)
Data analytics and reporting
Communication and interpersonal skills
Budgeting and forecasting
Risk management
Business acumen and strategic thinking
Major employers in the finance and accounting sector in Gauteng include:
Standard Bank, one of South Africa’s largest banks, with its headquarters located in Sandton, Johannesburg.
Multinational corporations such as IBM, which has a significant presence in the province, and Unilever, a leading consumer goods company.
The Johannesburg Stock Exchange (JSE), which is also based in the province and provides opportunities for finance professionals to work in investment banking and stockbroking.
Career growth opportunities are available in the finance and accounting sector in Gauteng, with many companies investing in training and development programs to support their employees’ career progression. Senior finance managers can move into executive roles, while experienced accountants can take on leadership positions or start their own businesses. Additionally, the JSE offers a range of training programs and certifications for finance professionals, such as the Certified Financial Analyst (CFA) program.
Overall, the finance and accounting sector in Gauteng presents numerous opportunities for career advancement and professional growth, with a high demand for skilled professionals and competitive salary ranges.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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