Johannesburg: CRM Presales Consultant posted by Deka Minas (Pty) Ltd

A leading SaaS platform provider is looking for a presales professional, who will work in close collaboration with sales teams to create solutions and drive business closures.

Key Responsibilities:

• To deliver a high-quality experience to the prospects & customers during engagement, acquisition, and onboarding.
• Present and demonstrate end-to-end product capabilities to all required point-of-contacts at prospects / customers end.
• Create Solution Document / Business Proposals, respond to RFQs/RFPs and create quick proof-of concepts / custom demos / integrations to help sales team negotiate contracts and drive deal closures.
• Understand the software and tools ecosystem of each prospect/customer and come up with most optimal ways of connecting the company to them.
• Assess the customer needs and arrive at the best solution via close collaboration with clients POCs, sales team, product/technology team, delivery team and partner teams, as required.
• Gain thorough understanding of the product/platform and continuously learn from new product updates and pitch them appropriately to the clients, based on their requirements.
• Gain continuous knowledge of the competition landscape and their offerings across all required domains and regions.
• Providing continuous feedback to product development / delivery team / sales team w.r.t. new trends / solution expectation from the customer sides based on market demand / research.
• Continuous engagement with technology, delivery, partners, and 3rd party technology vendors to drive innovations and enhancements to product / platform, thereby creating new opportunities for up-sell / cross sell across various domains / business verticals and across all regions.
• Follow best practices and drive process efficiencies / automations & technology innovations.
• Should aim to become the solution expert and go-to-person for the regional sales team to provide solutions to cater to various customer demands and business needs.
• Build strong relationships with clients & partners and continuously explore upsell / cross-sell opportunities for company products or services with them, in close collaboration with the Sales Team / Customer Success Team.
• Participate actively and deliver Knowledge Sharing Sessions & Trainings to internal teams / partners.

Requirements:

• 2-4 years of experience in Pre-sales role (preferably in Manufacturing/Automotive/Healthcare/Real estate domains or working in a CRM product organization).
• Excellent written and verbal communication (English) skills.
• Excellent presentation and demonstration skills, addressing all key pain points of the client at hand.
• High degree of expertise in making presentations / proposals and contracts with good commercial sense.
• Excellent aptitude, problem-solving skills and quick prototyping / proof-of-concept-creation skills.
• Should have good exposure and experience w.r.t creating business / commercial proposals and responding to RFQs / RFPs etc.
• Should be passionate about customer-facing roles.
• Ability to grasp new technologies and drive executions quickly.
• Good understanding of how cloud-based platforms/applications are delivered and consumed.
• Good understanding of unique features and challenges of SaaS applications (web and mobile)
• Should be focused on delivering results with Quality and possess the ability to multitask.
• Should have excellent work ethics and be a wonderful team player and collaborator.

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