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Johannesburg: Customer and Procurement Co-ordinator

Johannesburg: Customer and Procurement Co-ordinator

Posted on 2025-08-07 00:00:00

Employer Unspecified
Category Sales
Location Gauteng  / Johannesburg

Job Summary

Experiential and Educational Requirements Matric 1-2 years related experience. Intermediate Computer Literacy (MS Office, SAP – Advantageous) Basic knowledge of export (Africa) Fluency in French is essential Essential Duties and Responsibilities Daily customer order receipt and placement to suppliers within the agreed target lead times. Educating distributors on their order manner and actions – improvement order manner- Sourcing: ensuring this is conducted daily basis / within agreed time frames. Issue quotations / proforma invoices within the agreed timeframes EPC (Electronic Parts Catalogue) order management Back Orders: Running list of back orders and all with No ETD (estimated date of departure) obtaining this information and update SAP system with ETD information. Ensure all parts have an ETD for distributors. Assist distributors with back-order enquiries. SMR (Spare Parts Mispacking Report) process: receiving claims, checking claims, submission claims ,raised debit / credit notes. Obtaining authorization. Submitting result to customer SMR (Spare Parts Mispacking Report) process: weekly report update and upload on Parts Portal Conduct training providing guidance to distributors on the understanding of the Parts Portal / understanding procurement processes / operation. i.e. order types, rules, portal usage, etc French Translation: Updating SAP system with French description of parts Portal User form: obtain forms from distributors. Monitor customer enquiries on pricing and support queries Understanding of Pricing structure and set-up / support in answering customer queries Update daily validation requests / pricing enquiries. Submit improvement ideas to procurement team. Join team leader on supplier meeting and KPI reviews – raise any operational challenges and support with counter measures / improvement areas. Daily communication and relationship with Suppliers Communication to customer on new products Prepare OTD (Order to Delivery) report monthly. Prepare action plan for any areas of concern from monthly meeting with distributors. Monitor customer enquiries on pricing and support queries. Follow up with distributors on payments on time (work with Finance team) Processing all orders on a daily basis. Monthly reporting Supersession updates: running daily report and update supersessions. Update rejection requests daily Answer queries within 24 hrs Build good relationship with distributors & suppliers. Follow up with distributors to ensure payments are received on time (work with Finance team) Adherence to credit limits *procurement side

View Job  Johannesburg: Sales Engineer

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