| Date | 2024-06-08 |
|---|---|
| Job Title | Customer Success Manager (Diligent Boards) (Jhb Hybrid) |
| Employer | Datafin More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Gauteng / Johannesburg |
Job Summary
Johannesburg – Gauteng
- Customer Engagement: Proactively engage with customers to understand their needs, challenges, and goals.
- Training and Onboarding: Facilitate smooth onboarding processes for new customers, including training sessions to ensure they can effectively use the product.
- Relationship Building: Build and maintain strong relationships with key stakeholders within customer organizations, including board members, executives, and Administrators.
- Issue Resolution/Support: Act as a first point of contact for customers to address any concerns, questions, or technical issues they encounter, and work with the Global Diligent Support Team to resolve these promptly.
- Product Adoption: Encourage and support customers in maximizing their usage of product features and functionalities to meet their governance and collaboration needs.
- Customer Advocacy: Serve as an advocate for customers, representing their interests and feedback to relevant internal teams to drive product improvements and enhancements.
- Renewals and Expansion: Work closely with the Sales and Expansion teams to ensure customer renewals and identify opportunities for upselling or cross-selling additional products and services.
- Continuous Improvement: Continuously seek ways to enhance the customer experience, whether through process improvements, additional support services, or customized solutions tailored to specific customer needs.
- 1-3 Years of experience in Customer Success or Account Management (preferably in a SaaS environment).
- Experience in the Corporate Governance field.
- Experience in Sales CRM applications such as Salesforce.
- Experience as a Company Secretary.
- Experience in other Board Management Solutions.
Customer Success Manager (Diligent Boards) (Jhb Hybrid) position available in Gauteng, Johannesburg. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-06-08 at 16:09:59 in the It Computer category
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