Johannesburg: Dialer Analyst posted by CallForce
Posted on 2025-04-30 00:00:00
| Employer | CallForce |
|---|---|
| Category | Other Professions |
| Location | Gauteng / Johannesburg |
Job Summary
PURPOSE OF THE ROLE
Build, monitor and maintain all outbound activity call sloping strategies. Design, monitor and manage weekly activity campaign schedules. Produce real-time performance and productivity data to support the operational management team, focusing on strong performance, quality and compliance standards. Improve the top-line business decision-making processes by collecting, analysing, and reporting of data on the various campaigns
DUTIES AND RESPONSIBILITIES
- Ensure dialer execution is aligned to all business unit KPIs
- Automate data loading within the dialer.
- Drive innovation and strategy in the current dialer platform.
- Real time analysis & monitoring of dialer campaigns to ensure compliance and adherence to set KPIs
- Real time Management of the dialer to ensure optimal agent productivity.
- Identify and communicate any data anomalies or agent behavior issues to Senior Operations Team in real time.
- Dialer Incident Management
- Regular maintenance of the dialer.
- Understanding of client requirements and ensuring the correct Dialer strategy is implemented
- Monitor, analyse & report on the dialer requirements across the various campaigns
- Regular Reporting and updates on lead usage at agent level.
- Drive dialer metrics (Answer Rate/ RPC Rate) to influence conversion to sales.
- Analysis of dialer outputs and results as well as the implementation of changes and improvements.
- Create reports that business can use to monitor metrics and make decisions.
- Analyse Dialer data and share opportunities for improvement.
- Develop and manage strategy to run outbound campaigns, ensuring the saturation and penetration targets are achieved
- Collaborate with internal and external partners to maximize achievement of business goals
QUALIFICATIONS AND EXPERIENCE REQUIRED
- Matric / Grade 12
- A relevant certificate or diploma is preferred
- Minimum of 3 – 5 years of experience as a Dialer administrator in a Contact Centre is required
- Familiarity with reporting to a sales and service Operations.
- 2-3 years experience working as a Dialer administrator in a sales Outbound Contact Center.
- Experience in working with Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)
- Experience in working MySQL
- Expert capability in Microsoft Excel
- Knowledge of business processes and functional area
- Experience in estimating solution development and delivering solutions against those estimates
BEHAVIOURAL AND COMPETENCY REQUIRED
- Strong interpersonal skills with the ability to build and maintain professional relationships
- Excellent analytical skills
- Strong written and oral communication
- Ability to work in a fast-paced industry and handle pressure well.
- Ability to coordinate and multitask.
- Problem solving and follow through
- Analytical Thinker
- Takes ownership & accountability.
- Results-orientated & perseverance
- Resilient and adaptability to change
- Structured & process driven
- Innovative and creative
Click Go Apply to apply online!
Get Similar Job Alerts
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg West: Sales Manager – sales to FMCG & Food Service posted by BizGro
A leading Food Manufacturer seeks an experienced Sales Management Professional to call on both existing potential food distributors hospitality Clients in...
View Job
Sales Manager – sales to FMCG & Food Service
Johannesburg: Operations & HR manager posted by African Premier Traders
The HR and Operations Manager is responsible for overseeing both human resources and daily operational functions within the organization. Key duties include...
View Job
Operations & HR manager
Johannesburg North: Sectional Title Portfolio Manager – WITH PADDOCKS posted by Sheli Placements
Sectional Title Portfolio ManagerAre you a detail-oriented individual with a passion for property management? We are currently seeking a Sectional Title...
View Job
Sectional Title Portfolio Manager – WITH PADDOCKS
Johannesburg: Trust Officer / Fiduciary Specialist (JB5087) posted by Kontak Recruitment
Trust Officer Fiduciary Specialist JB5087 Woodmead, Johannesburg Office BasedR45 000 - R55 000 CTC per monthProvident Fund, Group RiskPermanentA leading...
View Job
Trust Officer / Fiduciary Specialist (JB5087)
Johannesburg North: Housekeeper posted by Private
Couple wanted for domestic and garden work . Cooking required . Pleasant disposition and honesty a must . Competitive salary and working conditions.
View Job
Housekeeper
Johannesburg: Client Growth Specialist (JB5088) posted by Kontak Recruitment
Client Growth Specialist JB5088Fully Remote Suitable for candidates based in South African OnlyR20 000 to R25 000 a month CommissionPermanentA company that...
View Job
Client Growth Specialist (JB5088)
Johannesburg West: Millwright posted by Geo stott
Looking for a qualified millwright, trade tested. Must have good references min of 15 years on the job experience in the steel manufacturing industry. Not...
View Job
Millwright
Johannesburg West: Admin Junior/Reception – Temp to Permanent posted by Stealth Tactical and Arms
Data Capturing, Admin duties, Receptionist Duties.
View Job
Admin Junior/Reception – Temp to Permanent
Johannesburg: Security Site Manager – Estates posted by 24/7 Security Services
247 Security is looking for an Estate Security Site Manager with extensive experience within the Security Environment.The following criteria will be our...
View Job
Security Site Manager – Estates
Johannesburg: Assistant Site Manager – Estates posted by 24/7 Security Services
247 Security is looking for an Assistant Site Manager with extensive experience within the Security Environment.The following criteria will be our basis for...
View Job
Assistant Site Manager – Estates
Johannesburg: Special Operations Cluster Manager – Urgently Needed posted by 24/7 Security Services
247 Security is looking for a Special Operations Cluster Manager with extensive experience within the Security Environment. This person would be based at 8...
View Job
Special Operations Cluster Manager – Urgently Needed
Johannesburg: Senior Events Manager (JB5095) posted by Kontak Recruitment
Senior Events Manager JB5095 Parkhurst, Gauteng R20 000 to R25 000 Highly NegotiablePermanent Lead the planning, execution, and management of high-profile...
View Job
Senior Events Manager (JB5095)
Johannesburg City: IT Facilitator posted by Sparrow FET College
Are you passionate about IT, Cloud Computing, and empowering the next generation of tech talent? We are seeking an experienced IT Technical Support...
View Job
IT Facilitator
Johannesburg: Senior Bookkeeper & Payroll Administrator (JB5098) posted by Kontak Recruitment
Senior Bookkeeper Payroll Administrator JB5098 Lanseria, JohannesburgR45 000 - R60 000 including benefitsDuration Initial 6-month contract not probation,...
View Job
Senior Bookkeeper & Payroll Administrator (JB5098)
Johannesburg: Site Manager (Retail/Warehouse) posted by 24/7 Security Services
247 Security is looking for a Site Manager with extensive experience within the Security Environment. This person would be based in Johannesburg,...
View Job
Site Manager (Retail/Warehouse)
Johannesburg: Nissan New Car Sales Executive – Urgently needed posted by Corporate Dealership Placements – JHB
Nissan New Car Sales Executive R12000 Neg Commission Company Car Johannesburg NorthWe are looking for a fantastic new car sales executive for a Nissan...
View Job
Nissan New Car Sales Executive – Urgently needed
Johannesburg: Service Advisor – Urgently needed posted by Corporate Dealership Placements – JHB
Service Advisor - Chery R15000 - R18000, Incentives Johannesburg NorthOur client is looking for an experienced Service Advisor with dealership experience...
View Job
Service Advisor – Urgently needed
Johannesburg West: Sales Professionals posted by Phoenix Wealth
Do you have Matric Grade 12Do you have 4-5 years experience in sales?Do you have your own reliable transportAre you able to negotiate a successful sales...
View Job
Sales Professionals
Johannesburg: Sales Manager – Steel Trade and Manufacturing (JB5102) posted by Kontak Recruitment
Sales Manager - Steel Trade and Manufacturing JB5102Johannesburg, Gauteng R40 000 - R60 000 CTC per month PermanentOur client, a leading global corporation...
View Job
Sales Manager – Steel Trade and Manufacturing (JB5102)
Johannesburg South: HEALTH & SAFETY OFFICER – permanent position posted by SAKA GROUP
Your ResponsibilitiesOversee and implement health and safety policies on-site.Conduct risk assessments and identify potential hazards.Ensure compliance with...
View Job
HEALTH & SAFETY OFFICER – permanent position
Johannesburg: “External Sales Representative posted by Kontak Recruitment
External Sales Representative- PlumbingPipingPlastic Manufacturing Industry JB5111 Johannesburg, GautengR22,000 basic plus fuel allowance and company...
View Job
“External Sales Representative
Johannesburg South: PLUMBER – URGENTLY NEEDED posted by Holobye Trading
PLUMBER X 5Holobye Trading 2 Pty Ltd is looking to hire 5 X Plumbers on a permanent basis.REQUIREMENTSSuitable Candidate should be registered with Institute...
View Job
PLUMBER – URGENTLY NEEDED
Johannesburg South: ELECTRICIAN – URGENTLY NEEDED posted by Holobye Trading
ELECTRICIAN X 3Holobye Trading 2 Pty Ltd is looking to hire 3 X TECHNICIANS.REQUIREMENTSSuitable Candidates should be a Registered Electrician,Must have...
View Job
ELECTRICIAN – URGENTLY NEEDED
Johannesburg: Junior Financial Controller (JB5121) posted by Kontak Recruitment
Junior Financial Controller JB5121 Randpark Ridge, JohannesburgR25 000 - R30 000 CTC per monthPermanentA French-speaking, dynamic and detail-oriented Junior...
View Job
Junior Financial Controller (JB5121)