Johannesburg: DMC Retail Travel Specialist – Bateleur House posted by Kendrick Recruitment

Kendrick Recruitment is currently recruiting on behalf of a prestigious luxury travel company based in Johannesburg. An exciting opportunity has arisen for an experienced DMC Retail Travel Specialist to join a dynamic and service-driven team.

The successful candidate will be responsible for the creative planning and seamless execution of tailor-made itineraries, ensuring exceptional guest experiences while meeting budget expectations. This role requires strong attention to detail, commercial awareness and a genuine passion for African travel.

Key Outputs

Creative planning and designing of bespoke itineraries
Managing the reservations process to ensure guest budgets are achieved
Handling bookings from quotation through to finalisation, invoicing and preparation of travel documents
Maintaining consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
Participating in emergency duty on a rotational basis as per company procedure
Working early and late shifts on a weekly rotational basis
Servicing agents and guests in a calm and professional manner
Proactively selling products and services to ensure the best possible safari experience
Demonstrating an independent, curious and proactive approach
Upholding strong sustainability and conservation values

Knowledge Required

Passion for delivering service excellence
In-depth knowledge of Tourplan advantageous
Strong knowledge of South Africa, Southern Africa and East Africa preferred
Willingness and aptitude to learn

Skills Required

Good understanding of terms and conditions, product knowledge and third-party destinations
Understanding of travel industry distribution channels
Excellent computer literacy, including:

• Tourplan advantageous

• ESS essential

• MS Office (Word, Excel, PowerPoint, Outlook)

• WETU
  Ability to interpret quantitative and qualitative data and make informed decisions
  Understanding of various international source markets
  Commercial acumen and ability to contribute to strategic decision-making
  Knowledge of sales processes and methodologies
  Strong problem-solving ability
  Creative thinking with a focus on crafting memorable experiences
  Strong focus on guest and client satisfaction

Personal Characteristics

Previous Work Experience Required

Minimum of 35 years previous inbound tour consulting experience

The ideal candidate will be methodical, creative and detail-oriented, with the ability to work under pressure while maintaining high energy levels. They should demonstrate perseverance, patience and adaptability, and be comfortable handling both complex and routine tasks. A decisive and solutions-driven approach is essential.

Interested candidates are invited to submit their CV to apply for this exciting opportunity through Kendrick Recruitment.