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Johannesburg: Executive – Customer Enablement and Tactical Support

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Job Description

About the Role

Our client, a leading organisation within the financial services and collections environment, is seeking a highly experienced Executive Customer Enablement and Tactical Support to drive strategic excellence, operational optimisation, and industry-leading performance across collections and recovery portfolios. This is a critical leadership role responsible for optimising speed, efficiency, scalability, and return on investment across people, process, technology, and strategy.

Key Responsibilities

  • Lead strategic and tactical execution of client engagement channels, including Dialer, OMNI, and Digital platforms, across agency and principal portfolios.
  • Analyse collections and recovery performance to identify bottlenecks and implement risk-aligned strategies that optimise returns.
  • Custodian of master data governance, ensuring best-in-class strategy deployment and champion/challenger frameworks.
  • Drive continuous improvement of collections, recovery, and legal workflows, balancing customer experience with portfolio penetration.
  • Collaborate with technology and vendor partners to enhance dialer pacing, AI-driven decisioning, and campaign effectiveness.

Requirements

  • Minimum 10 years experience in a collections or financial services environment.
  • 57 years management experience, including 35 years at Senior Manager level.
  • Proven exposure to call centre operations and unsecured collections and recoveries.
  • Experience leading client enablement functions (risk campaigns, dialer, digital, client treatment).
  • Strong understanding of best-practice collections strategy and operations at senior leadership level.

Qualifications

  • Degree in Commerce, Economics, or Law (Postgraduate qualification preferred).

Salary & Benefits

  • Salary to be discussed during the interview process.

How to Apply

About Accounting / Finance Jobs in Gauteng

In Gauteng, South Africa, the accounting and finance industry is a significant sector, offering various career opportunities for professionals with the right skills and qualifications. Typically, this field is driven by the growth of multinational corporations and local businesses in industries such as technology, financial services, and manufacturing. As a result, job seekers can expect to find a diverse range of roles available, from entry-level positions to senior leadership roles.

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When it comes to salary expectations, accounting and finance professionals in Gauteng can generally expect to earn salaries that fall within broad ranges. Typically, salaries for entry-level roles start around R400 000 – R600 000 per annum, while more senior roles can command salaries ranging from R1 million to over R3 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these are broad ranges, and actual salaries may vary widely.

Common skills required for accounting and finance roles in Gauteng include strong technical knowledge of financial management principles, analytical and problem-solving skills, attention to detail, effective communication skills, and proficiency in financial software and systems. Additionally, many employers also value candidates with experience in budgeting, forecasting, and financial analysis. In some cases, a degree or diploma in accounting, finance, or a related field may be required.

Industries that commonly employ accounting and finance professionals in Gauteng include the financial services sector, technology industry, manufacturing sector, and public sector entities. These sectors require skilled professionals to manage their finances, prepare budgets, and provide strategic guidance on financial matters. Job seekers can expect to find opportunities across these sectors, from small businesses to large multinational corporations.

For those interested in pursuing a career in accounting or finance, there are many development opportunities available. Typically, professionals in this field can progress to senior roles, such as financial manager or director of finance, after gaining relevant experience and developing their skills. Additionally, many employers offer training programs and mentorship opportunities to support the career development of their employees.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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