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Johannesburg: French International Call Centre Agent posted by Merchants SA Pty Ltd

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Job Description

About the Role

We are seeking a French-speaking Customer Service Representative to join our team in Johannesburg, supporting a major Canadian bank’s operations in South Africa. As a key member of our call centre team, you will be responsible for providing exceptional customer experiences, handling fraud investigations, and managing transaction disputes.

Key Responsibilities

  • Assist French-speaking customers with their Account and Mastercard services
  • Investigate and resolve fraud claims and payment disputes
  • Provide accurate, empathetic banking support across phone, email, and chat
  • Document cases clearly and follow all compliance and data security protocols
  • Escalate complex cases when needed and collaborate with internal fraud teams

Requirements

  • Fluent in French
  • Proficient in English
  • 612 months of customer service or call centre experience (banking or financial services a plus)
  • Strong attention to detail, problem-solving, and data accuracy
  • Able to remain calm and professional in sensitive or high-stress situations
  • Comfortable using multiple systems and digital tools

Qualifications

  • Formal education/certifications not specified.

Salary & Benefits

Salary details not mentioned.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in Gauteng

The customer service and support industry is a common field of employment in Gauteng, South Africa, with many companies across various sectors requiring professionals to provide assistance to customers via phone, email, social media, or in-person. Typically, these roles are found in the technology industry, financial services sector, and manufacturing sector, where companies need to offer customer support to their clients and customers.

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Generally, salaries for customer service representatives in Gauteng range from R300 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these salary ranges are broad and can vary widely. For example, entry-level positions may start at the lower end of this range, while senior roles or those in larger companies may command higher salaries.

Common skills required for customer service representatives include strong communication and problem-solving abilities, a positive attitude, and the ability to work under pressure. Other essential skills typically needed for this type of role include technical skills such as proficiency in CRM software, familiarity with industry-specific terminology, and the ability to adapt to new systems and processes. Typically, companies also look for customer service representatives who are empathetic, patient, and able to handle complex situations.

In terms of industry sectors, financial services sector, technology industry, and manufacturing sector are common employers of customer service representatives. These roles can provide a solid foundation for career development, with opportunities to move into senior positions or transition into related fields such as account management or sales.

For those looking to start or advance their careers in customer service, it’s essential to consider ongoing training and development opportunities. Many companies offer internal training programs or partner with external providers to upskill employees. Typically, career progression paths for customer service representatives may involve moving into team leader or manager roles, or transitioning into related fields such as sales or account management.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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