Johannesburg: Head Manager:Customer Enablement

April 29, 2026 Jobs in Central Johannesburg

Job Description

About the Role

The Head of Customer Enablement will be responsible for designing, building, and scaling customer enablement programs that drive product adoption, customer satisfaction, retention, and growth. This role sits at the intersection of Customer Success, Product, Sales, and Marketing, ensuring customers are equipped with the knowledge, tools, and resources they need to succeed.

Key Responsibilities

Develop and execute a comprehensive customer enablement strategy aligned with business goals
Build scalable onboarding, training, and education programs for customers
Lead the creation of customer-facing content including guides, webinars, certifications, and knowledge bases
Partner with Customer Success to improve adoption, retention, and expansion metrics
Collaborate with Product teams to translate complex features into customer-friendly learning experiences
Leverage data and analytics to measure effectiveness and continuously improve enablement initiatives
Establish customer feedback loops to inform product development and service improvements
Build and lead a high-performing customer enablement team

Requirements

Matric or relevant tertiary qualifications
Dialler, WFM and debt collection experience of 10 years
Leadership experience of at least 5 years
Proven experience building and scaling customer enablement programs in a SaaS or tech environment
Strong leadership and team management skills
Excellent communication, presentation, and stakeholder management abilities
Experience with LMS platforms, customer education tools, and analytics systems
Data-driven mindset with a focus on measurable outcomes

Qualifications

No qualifications mentioned.

Salary & Benefits

No salary or benefits information provided.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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