Job Description
Type: In-office, full-time
Salary: Basic Salary Negotiable + Bonus (Discretionary) + daily lunch
Report: IT Manager
We are looking for reliable and client-focused Help Desk IT Support Technician to provide first-line technical support on Windows and MacOS to internal users.
The ideal candidate will troubleshoot hardware and software issues, resolve IT support tickets, and ensure users can work efficiently with minimal disruption.
NB: This is an On-Site position, and remote working is not an option
Key Criteria for consideration
- 2 years proven experience in an IN-HOUSE Help Desk or IT Support role within the PROFESSIONAL SERVICES industry is essential
- MUST be fully bilingual (English and Afrikaans)
- MUST have strong knowledge of Windows and/or macOS operating
- Completed Tertiary qualification in IT or Computer science or similar
- Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a
- Familiarity with Microsoft Office 365, network troubleshooting, and ticketing
- Good understanding of IT security principles and user access
- Excellent communication, problem-solving, and customer service
- Ability to prioritize tasks and work independently in a fast-paced
Key Responsibilities
- Respond to user queries via ticketing system, email, or phone in a timely and professional manner.
- Diagnose and resolve hardware, software, network, and application
- Install, configure, and maintain desktop systems, laptops, printers, and other office equipment.
- Manage user accounts, permissions, and system access in Active Directory and company systems.
- Escalate unresolved issues to appropriate technical
- Document incidents, solutions, and updates in the help desk
- Support remote users and ensure secure connectivity (e.g., VPN, remote desktop).
- Assist in onboarding/offboarding processes including setting up new equipment and user accounts.
- Maintain IT inventory and ensure assets are properly
- Contribute to improving internal IT processes and user support
If you have not received any feedback from us within 5 working days please consider your application unsuccessful.
**By sending your CV along with other additional documents you give consent to HWR to process and retain your personal information for the current opportunity as well as for future opportunities**
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Retail Jobs in Gauteng
The retail sector in Gauteng is experiencing steady growth, with the demand for skilled professionals driving employment opportunities in various roles. Typically, this includes positions such as visual merchandising assistants, store managers, and logistics coordinators, among others. These careers often require individuals to be adaptable, flexible, and able to work in fast-paced environments.
When it comes to salaries, broad ranges can vary greatly depending on factors such as experience, company size, and industry sector. Typically, salaries for retail professionals in Gauteng generally fall within the following ranges: R40 000 – R80 000 per annum for entry-level positions, with more senior roles commanding salaries ranging from R80 000 – R150 000 per annum or more, depending on individual performance and qualifications.
Common skills required for other retail positions include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Typically, individuals in these roles also need to be proficient in Microsoft Office software, have basic computer literacy, and be able to lift heavy objects when necessary. Additionally, many employers place a high value on candidates who are customer-focused, flexible, and willing to learn and take on new challenges.
The retail industry sector commonly employs professionals in various roles, including financial services, technology, manufacturing, and e-commerce. These careers often involve working with data, managing inventory, and maintaining a clean and welcoming store environment for customers. Generally, individuals seeking employment in these sectors will need to have a solid understanding of the relevant industry and be able to apply their skills in a practical setting.
For career development, many retail professionals can expect opportunities for growth and advancement within their current organisation or by moving into new roles within related industries. Typically, this may involve completing additional training or education, gaining experience in leadership or management positions, or taking on special projects that showcase one’s skills and abilities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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