Job Description
About the Role
We are seeking an experienced Lutron Technician to join our team at PRO Personnel Employment Agency. As a key member of our technical support team, you will be responsible for providing expert technical support across the Lutron product range and delivering professional product and technical training to new and existing dealers.
Key Responsibilities
- Provide expert technical support across the Lutron product range.
- Deliver professional product and technical training to new and existing Lutron dealers.
- Assist with the design and specification of Lutron lighting and shading solutions.
- Develop and maintain training and technical documentation.
- Manage and coordinate Return Merchandise Authorisation (RMA) processes efficiently.
- Diagnose and report on returned hardware in accordance with Lutron warranty standards.
- Interpret architectural drawings and lighting layouts to determine hardware requirements.
- Support the dealer network with troubleshooting via telephonic, remote, and on-site assistance.
- Ensure a solid understanding of all Lutron hardware through international training programmes.
- Collaborate with internal teams to ensure seamless project execution from initial contact to project completion.
- Maintain clear, professional, and effective communication with stakeholders.
- Provide technical and design assistance on lighting and shading projects.
Requirements
- Proven experience with Lutron products is essential.
- Minimum of 3 years’ experience in a technical support role within the smart home or automation industry.
- Demonstrated experience with Lutron HomeWorks for residential installations.
- Strong IP networking skills.
- Ability to read and interpret architectural drawings and lighting layouts.
Qualifications
No formal education/certifications are required for this position. However, relevant qualifications such as a Matric certificate or equivalent may be advantageous.
Salary & Benefits
The salary for this position is not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Manufacturing Production Jobs in Gauteng
Manufacturing production positions are a vital part of the Gauteng economy, typically found in various industries such as financial services, technology, and manufacturing sectors. Generally, this field is characterized by a need for highly skilled and organized individuals who can manage production lines, supervise teams, and ensure efficiency. Typically, employees in these roles work in controlled environments with varying levels of manual labor and technical requirements.
Typically, salaries for Manufacturing Production positions in Gauteng range from R400 000 to R800 000 per annum, depending on experience, company size, industry sector, and individual qualifications. Commonly, senior production managers can earn higher salaries, but this is highly dependent on specific circumstances, such as those related to the employee’s level of expertise, years of service, and performance evaluations.
Common skills for Manufacturing Production roles include technical knowledge of manufacturing processes, leadership and communication abilities, problem-solving skills, and experience with inventory management systems. Typically, candidates in these positions possess a strong understanding of production planning, quality control, and supply chain management. Additionally, proficiency in languages such as Afrikaans, English, or isiZulu can be beneficial for communication with local suppliers and colleagues.
In Gauteng, Manufacturing Production roles are often found in the technology industry, which requires highly skilled workers to manage complex manufacturing processes and meet tight production deadlines. Financial services companies may also employ production staff to oversee the manufacture of securities, currency, and other financial instruments. Furthermore, the manufacturing sector itself frequently employs individuals with technical knowledge of production lines and machinery.
For those seeking a career in Manufacturing Production, there are opportunities for advancement and development. Typically, employees can progress from production line workers to team supervisors or department managers after gaining relevant experience and developing necessary skills. Higher-level roles may involve managing multiple production lines, implementing quality control processes, or taking on strategic planning responsibilities within the company.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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