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Johannesburg: IT Technical Support Engineer

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Job Description

About the Role

The IT Technical Support Engineer is a key member of our support team, responsible for providing exceptional technical support to clients via inbound calls and online channels. As an IT Technical Support Engineer, you will be the primary point of contact for clients seeking assistance with Windows operating systems and Microsoft Office environments.

Key Responsibilities

  • Answer inbound IT support calls professionally and promptly
  • Log, update, and manage all incidents on the ticketing/helpdesk system (mandatory)
  • Perform basic troubleshooting and resolve 1st line technical issues
  • Escalate unresolved or complex issues to higher support tiers
  • Maintain clear and professional communication with clients throughout ticket resolution
  • Provide technical support on Windows operating systems and Microsoft Office environments
  • Assist with basic PC setups, user support, and hardware troubleshooting
  • Resolve basic connectivity issues (Wi-Fi, VPN, network access)
  • Follow structured IT support processes and procedures
  • Administration: Ensure accurate ticket logging, updates, and documentation
  • Maintain SLA compliance where applicable
  • Assist with booking devices for repair or escalation

Requirements

  • Skills in Windows operating systems and Microsoft Office environments
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong attention to detail and organizational skills
  • Basic knowledge of IT hardware and software

Qualifications

  • Formal education/certifications not specified

Salary & Benefits

Salary: R 12000 – R 14000 per annum

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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