Key Responsibilities: Provide first- and second-line technical support to employees (hardware, software, network, and systems) Troubleshoot issues related to laptops/desktops, printers, mobile devices, and peripherals Assist with user account setup, password resets, and access management (Active Directory / Azure AD) Support the installation, configuration, and maintenance of operating systems and business applications Maintain and monitor network connectivity, Wi-Fi performance, and basic server health Log, track, and resolve support tickets within SLA timelines Assist with IT onboarding/offboarding processes Support routine maintenance tasks such as patching, backups, and security updates Help with inventory management of IT assets and equipment Job Experience and Key Requirements: 13 years of IT support or helpdesk experience Strong troubleshooting skills across Windows (and/or macOS/Linux) environments Knowledge of Active Directory, Azure AD, Office 365 Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi) Experience with ticketing systems (Jira, Freshdesk, ServiceNow, etc.) Familiarity with antivirus, security tools, and endpoint management Excellent communication and customer service skills Ability to work independently and within a team IT certifications (A, N, MCSA, Azure Fundamentals) are a plus Collaborate with the IT team to improve processes and enhance system reliability

A leading organization is seeking an IT Technician to join their internal IT team. This role focuses on providing first-line and second-line support for hardware, software, and network issues, ensuring smooth operations across multiple sites. Youll work closely with senior IT staff and assist with server maintenance, network changes, and software deployments. Key Responsibilities Provide first-line and second-line support for internal users Setup, configure, and troubleshoot email accounts, printers, VoIP phones, scanners, and shared devices Install and maintain laptops, desktops, and peripherals Troubleshoot network issues (Wi-Fi, cable faults, IP conflicts, slow connectivity) Assist with onboarding new staff (workstation setup, accounts, permissions) Log, track, and close support tickets timeously Perform site visits for hardware repairs and troubleshooting Assist senior IT with server maintenance, network changes, software deployments, and backup checks Maintain accurate documentation and adhere to IT policies Job Experience and Skills Required Education: CompTIA A and N (or equivalent experience) Experience: Solid understanding of IMAP email configuration Strong knowledge of Windows 10/11 user support Basic networking knowledge (DHCP, DNS, VLAN basics, Wi-Fi troubleshooting) Ability to troubleshoot user applications, VoIP telephony, printers, scanners, and workstation hardware Requirements: Own reliable vehicle and valid drivers license (travel required) Willingness to work overtime occasionally for critical incidents Comfortable working independently at remote branches Understanding of cybersecurity basics (password hygiene, MFA, phishing awareness) Optional but Advantageous: Server administration (Windows Server / Linux) Virtualization (Proxmox, Hyper-V, VMware) Exposure to Autodesk Vault / Inventor CCTV systems troubleshooting Version control (SVN) Basic scripting (PowerShell / Bash) IT asset management experience Basic SQL knowledge Personal Attributes: Strong troubleshooting mindset Good communication and customer-service skills Independent, reliable, and proactive Ability to work under pressure and prioritize tasks effectively Willingness to learn and grow within the role Apply now!