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Johannesburg: I.T. TECHNICIAN

Johannesburg: I.T. TECHNICIAN

Posted on 2025-07-18 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Gauteng  / Johannesburg

Job Summary

COMPETENCIES REQUIRED TO PERFORM OUTPUTS AND ROLES ASSOCIATED WITH THESE OUTPUTS: Matric Relevant experience Relevant courses in IT support and maintenance (A & N as a minimum) 1-2 Years relevant experience working as a Level 1 desktop technician with good understanding of 0365 and active directory as well as strong troubleshooting skills Results oriented Commitment – Continuous Learning Honesty – Integrity – Ethical behaviour Strategic thinking (proactive / ability to use initiative / innovation) Goal oriented – Analytical ability and skills – Good people and telephone skills Team player with strong leadership characteristics Ability to perform consistently under pressure within required deadlines Ability to function independently – Conflict resolution – Proactive Excellent interpersonal and communication skills with the ability to interact effectively with all levels of employees and maintain confidentiality Assertiveness – Accuracy and Quality driven Attention to detail Ability to adapt to change and implement and manage change within the department Ability to optimize levels of productivity through effective time management IT Support and Maintenance: General IT Support provide timeous and accurate support to all users: Provide timeous and accurate IT support to all users Respond to errors and queries by directly addressing issues / notifying management Logging of queries Ensuring backups are accurately completed daily Ensuring storage of backups is correct and secure Ensuring reliable and consistent connectivity, monitoring uptime and usage General equipment and network maintenance: Monitor and maintain computer systems and networks for failure and errors Diagnosing and solving hardware / software faults Diagnosing and solving technical and application problems Maintenance of server and testing system resources and utilization Replacing parts as required Conducting safety checks on computer equipment Configuration and troubleshooting of Mimecast and 0365 General maintenance of user machinery and data Software upgrades on User devices Server room maintenance and cleanups Assistance in the Implementation and Application of any new systems / application: Install and configure computer hardware operating systems and applications Support the roll out of any / all new applications Setting up new users machinery, accounts and profiles Testing and evaluating new technology Managing own area of control: At all times: Ensure electronic and manual filing system is in place and maintained Timely responses to email and telephonic messages. Ensure that an accurate record is kept of all new matters received in the dept. Maintaining professional behavior and work ethic Display personal accountability for own actions, quality of work and personal development Ensure that all deadlines are met, and that Standard Operating Procedures are adhered to Ensure all turnaround times and target dates are adhered to Ensure required response times to emails and telephonic messages are adhered to Be punctual, keeping to prescribed hours/ timekeeping Always Exhibit the core values of the business (Professionalism, Integrity, Perseverance, Positive Attitude) Pursuing personal development of skills and knowledge necessary for the effective performance of the role Team player and adhere to the backup arrangement as required by department to ensure cohesion Perform ad hoc duties as allocated from time to time Stock control ensure that stock of all basic requirements for staff is always kept available (Keyboards, Mice, Screens, Laptops) Liaising with 3rd party suppliers for L1 issues (Mimecast/O365) Keeping in touch with current security trends and applying measures to combat risk

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