Johannesburg: Managed Services Engineer posted by Edgexec (Pty) Ltd

Managed Services Engineer | Gauteng | Permanent

Build your technical career in a fast-paced managed services environment where no two days are the same. This is an opportunity for a hands-on IT professional who enjoys solving problems and supporting multiple client environments.

The Managed Services Engineer plays a key role in ensuring client systems remain stable, secure, and operational. Working within a support-driven environment, you will monitor infrastructure, respond to alerts, troubleshoot incidents, and assist with routine maintenance across various customer environments. This role requires someone who is technically curious, responsive, and able to manage multiple service requests while maintaining high standards of client communication.

You will work closely with senior engineers and the wider IT team to maintain service levels, resolve incidents efficiently, and contribute to continuous improvement within managed service environments.

Our client is a growing technology services provider focused on delivering reliable IT infrastructure, network, and communications support to a diverse client base. Their team is known for practical problem-solving, strong client relationships, and a collaborative working culture.

What Youll Do
Provide remote technical support to managed service clients
Monitor systems, networks, and infrastructure using monitoring tools
Respond to alerts, incidents, and service requests within agreed SLAs
Troubleshoot issues across network, voice, and infrastructure environments
Escalate complex technical problems to senior engineers when required
Perform routine system health checks, updates, and preventative maintenance
Log, track, and resolve support tickets within the service desk system
Manage user accounts, permissions, and access requests
Assist with device configuration and deployments
Maintain accurate documentation of systems, troubleshooting steps, and client environments

What You Bring
Matric or equivalent qualification
IT Diploma, Certificate, or relevant technical qualification
1 to 3 years experience in a technical support or managed services environment
Basic knowledge of networking including LAN and WAN environments
Working knowledge of Microsoft environments and Windows desktop or server systems
Experience using monitoring tools and ticketing systems
Strong troubleshooting and problem-solving ability
Good communication skills and client-focused mindset
Ability to manage multiple support requests simultaneously

Advantageous Experience
Exposure to managed service provider environments
Knowledge of VoIP or unified communications platforms
Exposure to Microsoft 365 or Azure environments
Basic firewall or switch configuration experience

What Success Looks Like
Client systems remain stable, monitored, and operational
Support tickets are resolved efficiently and accurately documented
Clients receive clear communication and responsive service
Recurring technical issues are identified and improved through proactive support
Service levels are consistently maintained across multiple client environments