Johannesburg: Outbound/Dispatch Supervisor (JHB) posted by Datafin
Posted on 2025-07-26 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Johannesburg – Gauteng – South Africa
- Supervise daily outbound operations, including order picking, packing, loading, and dispatching.
- Ensure accuracy of orders and proper documentation (invoices, waybills, delivery notes).
- Coordinate with couriers and transporters to schedule and track deliveries.
- Monitor and maintain stock levels in Dispatch bays to ensure proper rotation and prevent delays.
- Manage Dispatch staff, including assigning tasks, shift scheduling, and performance monitoring.
- Ensure compliance with health and safety regulations and company SOPs.
- Liaise with the Sales, Warehouse, and Customer Service teams to resolve issues or special delivery requests.
- Conduct vehicle checks and loading inspections to ensure product security and safety during transit.
- Generate and maintain Dispatch Reports on delivery status (Delivery success rates), order discrepancies, and turnaround time.
- Route and vehicle optimization finding the most efficient paths and vehicle assignments for deliveries or other tasks and cost saving.
- Vehicle Maintenance Service, Repairs, Petrol cards and daily vehicle check list.
- Manage debriefing Process Filing all PODs and manage all customer returns.
- Responsible for all Dispatch-related issues.
- Staff training and SOP reviews.
- Manage customer service and logistics needs, customer complaints and feedback.
- Adhere to strict delivery deadlines.
- Matric (Grade 12) is essential; a Logistics or Supply Chain qualification is advantageous.
- Minimum 35 years’ experience in a Supervisory role in Warehousing or Logistics.
- Strong knowledge of Dispatch operations, route planning, and transport coordination.
- Proficient in Microsoft Office and warehouse management systems (e.g., SAP, Syspro).
- Valid Drivers License and own transport preferred.
- Excellent organisational and problem-solving skills.
- Ability to work under pressure and meet deadlines.
- Strong leadership and people management skills.
- High attention to detail and accuracy.
- Customer service orientation.
- Strong communication and coordination skills.
- Time management and prioritisation.
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