Johannesburg: Senior Collections Manager posted by Right People Right Job
Posted on 2025-05-21 00:00:00
| Employer | Right People Right Job |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Our client, specialists in Debt book Management and collection of outstanding accounts, is seeking an experienced Senior Collections Manager with over 5 years Leadership experience to join their team. The successful candidate will oversee and optimise the collections function across multiple portfolios, managing a team of 2030 debt collectors. This is a key role responsible for driving collections strategy, performance analysis, compliance, and operational improvements to maximise recovery and adhere to client SLAs. This position also offers the potential for growth into a Chief Operating Officer (COO) role, with equity consideration.
Key Responsibilities:
1) Collections Strategy & Performance Optimisation
- Develop and execute strategies to improve recovery rates and reduce delinquency.
- Analyse KPIs and adjust tactics for maximum portfolio performance.
- Segment debtor profiles to enable tailored, high-impact collection approaches.
2) Operational & Financial Oversight
- Oversee forecasting and reporting cycles, including performance reviews.
- Present monthly and quarterly reports on collections trends and financial insights.
- Ensure accuracy and timeliness of payments, account closures, and reporting.
3) Team Leadership & Development
- Lead and manage a team of 2030 collectors, team leaders, and supervisors.
- Conduct reviews, coaching, and targeted training to drive performance.
- Build a high-performance, motivated team culture through effective leadership.
4) Compliance, Risk & Legal Management
- Ensure full compliance with South African debt collection laws and company policies.
- Manage adherence to AOD processes and SLA obligations.
- Collaborate with legal teams to mitigate reputational and financial risks.
5) Stakeholder Engagement & Client Relationship Management
- Serve as the main point of contact for clients and senior stakeholders.
- Resolve escalations and provide consistent performance feedback.
- Build strong client relationships and support business growth initiatives.
6) Technology & Process Innovation
- Leverage systems like Swordfish, Excalibur, CRM, and automation tools to drive efficiency.
- Ensure optimal system usage and data integrity.
- Drive innovation through tech adoption, predictive analytics, and continuous improvement.
Key Requirements:
- Qualifications:
- Matric (Grade 12) required.
- Degree in Finance, Business Administration, or related field (preferred).
- Credit Management or relevant financial qualification (preferred).
- Registered with the Debt Collectors Council.
- Experience:
- A minimum of 5 years in a collections leadership role, preferably in a call centre environment.
- Extensive experience managing large teams (20+ agents).
- Proven track record in liaising with executive stakeholders.
- Competencies:
- Technical:
- Proficient in Swordfish, Excalibur, and advanced MS Excel.
- Strong analytical and problem-solving skills; ability to interpret trends and data to drive decisions.
- Behavioural:
- Strong leadership, team management, and staff development skills.
- Excellent negotiation, conflict resolution, and interpersonal skills.
- High attention to detail and analytical thinking.
- Resilience, adaptability, and the ability to work under pressure.
- Strategic mindset with a proactive, result-orientated approach, with the potential for senior leadership growth.
- Technical:
Why Join them?
- Growth Potential: This role has a direct path to a COO position, with equity consideration.
- Dynamic Environment: Work in a fast-paced, evolving environment with a focus on operational excellence and continuous improvement.
- Supportive Culture: Collaborate with a dedicated team that values development, accountability, and innovation.
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