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Johannesburg: Senior Collections Manager posted by Right People Right Job

Johannesburg: Senior Collections Manager posted by Right People Right Job

Posted on 2025-07-26 00:00:00

Job Summary

Our client, specialists in Debt book Management and collection of outstanding accounts, is seeking an experienced Senior Collections Manager with over 5 years Leadership experience to join their team. The successful candidate will oversee and optimise the collections function across multiple portfolios, managing a team of 2030 debt collectors. This is a key role responsible for driving collections strategy, performance analysis, compliance, and operational improvements to maximise recovery and adhere to client SLAs. This position also offers the potential for growth into a Chief Operating Officer (COO) role, with equity consideration.

Key Responsibilities:

1) Collections Strategy & Performance Optimisation

  • Develop and execute strategies to improve recovery rates and reduce delinquency.
  • Analyse KPIs and adjust tactics for maximum portfolio performance.
  • Segment debtor profiles to enable tailored, high-impact collection approaches.

2) Operational & Financial Oversight

  • Oversee forecasting and reporting cycles, including performance reviews.
  • Present monthly and quarterly reports on collections trends and financial insights.
  • Ensure accuracy and timeliness of payments, account closures, and reporting.

3) Team Leadership & Development

  • Lead and manage a team of 2030 collectors, team leaders, and supervisors.
  • Conduct reviews, coaching, and targeted training to drive performance.
  • Build a high-performance, motivated team culture through effective leadership.

4) Compliance, Risk & Legal Management

  • Ensure full compliance with South African debt collection laws and company policies.
  • Manage adherence to AOD processes and SLA obligations.
  • Collaborate with legal teams to mitigate reputational and financial risks.

5) Stakeholder Engagement & Client Relationship Management

  • Serve as the main point of contact for clients and senior stakeholders.
  • Resolve escalations and provide consistent performance feedback.
  • Build strong client relationships and support business growth initiatives.

6) Technology & Process Innovation

  • Leverage systems like Swordfish, Excalibur, CRM, and automation tools to drive efficiency.
  • Ensure optimal system usage and data integrity.
  • Drive innovation through tech adoption, predictive analytics, and continuous improvement.

Key Requirements:

  • Qualifications:
    • Matric (Grade 12) required.
    • Degree in Finance, Business Administration, or related field (preferred).
    • Credit Management or relevant financial qualification (preferred).
    • Registered with the Debt Collectors Council.
  • Experience:
    • A minimum of 5 years in a collections leadership role, preferably in a call centre environment.
    • Extensive experience managing large teams (20+ agents).
    • Proven track record in liaising with executive stakeholders.
  • Competencies:
    • Technical:
      • Proficient in Swordfish, Excalibur, and advanced MS Excel.
      • Strong analytical and problem-solving skills; ability to interpret trends and data to drive decisions.
    • Behavioural:
      • Strong leadership, team management, and staff development skills.
      • Excellent negotiation, conflict resolution, and interpersonal skills.
      • High attention to detail and analytical thinking.
      • Resilience, adaptability, and the ability to work under pressure.
      • Strategic mindset with a proactive, result-orientated approach, with the potential for senior leadership growth.
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Why Join them?

  • Growth Potential: This role has a direct path to a COO position, with equity consideration.
  • Dynamic Environment: Work in a fast-paced, evolving environment with a focus on operational excellence and continuous improvement.
  • Supportive Culture: Collaborate with a dedicated team that values development, accountability, and innovation.

Click Go Apply to apply online!


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