Johannesburg: Senior Manager Client Retention and Growth

March 22, 2026 Jobs in Central Johannesburg

Job Description

About the Role

We are seeking a commercially astute Senior Manager: Client Retention & Growth to strengthen client loyalty, reduce churn, and accelerate revenue expansion for an established facilities management business in Johannesburg. This senior leadership role is accountable for maximising customer lifetime value across a diverse portfolio, with a strong focus on the Public Sector.

Key Responsibilities

Define and implement retention strategies
Oversee churn management across voluntary, involuntary and nuisance categories
Build multi-level relationships within client organisations
Identify and secure new Public Sector opportunities
Lead complex commercial proposals
Ensure fully compliant tender submissions aligned to corporate strategy
Monitor contracted service metrics and resolve escalations effectively
Conduct client satisfaction surveys and translate insights into action
Drive upselling and cross-selling initiatives across existing accounts

Requirements

Bachelor’s degree in Business Administration, Sales, Marketing or related field
MBA advantageous
Minimum 5 years’ experience in a similar senior client management or sales leadership role
Proven experience in facilities management or related services sector
Strong Public Sector tender and proposal exposure
Demonstrated ability to manage strategic clients and drive revenue growth

Qualifications

Valid driver’s license

Salary & Benefits

Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in Gauteng

The sales industry in Gauteng, South Africa is a dynamic and competitive field, with various sectors driving demand for skilled professionals. Generally, the job market trend in this region indicates a steady growth in sales-related positions, driven by the increasing importance of businesses in South Africa’s economy.

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Typically, sales roles in Gauteng offer a broad salary range, which can vary widely depending on factors such as level of experience, company size, and industry sector. For example, entry-level sales positions may start at around R200 000 to R400 000 per annum, while senior sales professionals or those working in large corporations can earn upwards of R800 000 to R1 500 000 per year. However, it’s essential to note that these figures are general estimates and actual salaries can differ significantly depending on individual circumstances.

Common skills required for a successful sales career in Gauteng include excellent communication and interpersonal skills, the ability to build strong relationships with customers and colleagues, negotiation and closing techniques, product knowledge and industry insights, and proficiency in CRM software and other sales tools. Additionally, many sales professionals in this region possess a degree or diploma in business, marketing, or related fields.

Sales roles can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and more. These industries often require sales professionals to have a deep understanding of their respective markets and customers, as well as the ability to adapt to changing market conditions.

For those looking to pursue a career in sales, there are typically several opportunities for professional development and growth. Many companies offer training programs, mentorship schemes, and performance-based bonuses, which can help sales professionals advance their careers and increase their earning potential. Additionally, certifications such as the Certified Sales Professional (CSP) or the Advanced Sales Certification (ASC) can demonstrate a commitment to excellence and enhance job prospects.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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