Johannesburg: Service Advisor (Commercial Trucks / Fleet)

Title: Service Advisor Area: Midvaal Region (Gauteng) Industry: Workshop / Commercial Ref No.: TRG 2462 Salary: Market related TCTC avail/neg industry benefits – TBC Start Date: ASAP Type: Permanent Special Instructions: Experience in commercial truck dealership or fleet service environment essential An opportunity exists for an experienced SERVICE ADVISOR within a busy commercial workshop environment based in the Midvaal Region . This role requires a candidate with strong technical understanding of commercial trucks and fleet maintenance operations , combined with excellent customer service and workshop coordination skills. The successful candidate will act as the key liaison between customers, workshop technicians, and parts departments , ensuring vehicles are diagnosed, repaired and returned to service efficiently within operational timelines. Experience working with large commercial vehicle brands or similar heavy-duty vehicle platforms will be highly advantageous. DUTIES & RESPONSIBILITIES: Serve as the primary point of contact for customers bringing vehicles in for servicing, repairs, and inspections Open and manage job cards for all service and repair work Conduct initial vehicle assessments and accurately record reported faults Coordinate communication between customers, workshop technicians, and parts departments Provide repair estimates, service recommendations, and cost explanations to clients Monitor workshop job progress and ensure vehicles are completed within agreed timelines Maintain accurate documentation of service history, repairs and parts usage Ensure all warranty claims and service procedures are completed according to manufacturer standards Follow up with customers regarding repairs, service updates and vehicle collection Assist with workshop scheduling to optimise technician productivity and workflow Maintain strong relationships with fleet clients and commercial vehicle operators EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS: Grade 12 (Matric) Minimum 5 years experience as a Service Advisor within a commercial truck or heavy vehicle workshop environment Proven experience working with Heavy Motor Vehicles (HMW) / Medium Motor Vehicles (MMV) Experience with large commercial vehicle brands advantageous Strong understanding of commercial vehicle servicing, diagnostics and repair processes Excellent customer service and communication skills Ability to manage multiple job cards and service workflows simultaneously Strong administrative and organisational skills Computer literacy and experience with dealership service management systems advantageous Ability to work in a fast-paced workshop environment Traceable & contactable references Local residency in the Midvaal / surrounding Gauteng region preferred