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Johannesburg: Software Support Consultant

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Job Description

About the Role

As a Software Support Consultant in Johannesburg, you will be responsible for delivering exceptional hands-on support for both software and hardware solutions to our clients. Your expertise will play a critical role in building trust, keeping businesses connected, and ensuring technology empowers rather than frustrates.

Key Responsibilities

  • Deliver hands-on support for both software and hardware solutions
  • Manage service calls and installations with precision and professionalism
  • Diagnose, troubleshoot, and resolve customer queries quickly
  • Escalate issues when needed and ensure proper closure of every case
  • Handle onsite networking challenges and fault prevention
  • Provide accurate reports and feedback to clients and internal teams

Requirements

  • 2 years experience in time & attendance/access control systems
  • Strong background in call centre and field support
  • A, N certifications
  • Solid networking know-how
  • Excellent communication skills
  • Valid drivers license
  • Ability to work under pressure
  • Punctual, honest, and reliable

Qualifications

  • Formal education/certifications: [No qualifications mentioned]

Salary & Benefits

  • Salary range: [Salary range not specified]

Note: I’ve followed the exact structure as instructed, preserving all facts and avoiding any assumptions or inventions. However, please note that the salary range is missing from the original job description, so it couldn’t be included in the rewritten version.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

View Job  Gauteng: Software Developer posted by Praesignis

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

View Job  Johannesburg: Designer-Content Design (Strategic Writer ) posted by Blue Pearl PTY LTD


This information provides general career guidance. Actual salaries and requirements vary by employer.



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How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Johannesburg: Software Support Consultant

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Job Description

About the Role

We are seeking a skilled Software Support Consultant to join our team in Johannesburg. As a key member of our support team, you will be responsible for providing top-notch software and hardware support to our clients, building strong relationships, and ensuring timely resolution of issues.

Key Responsibilities

  • Provide software & hardware support on all our products
  • Build solid business relationships with our clients
  • Manage and execute all service calls and new installations (hardware & software) within set time-frames and profitability targets
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer queries
  • Follow standard procedures for the proper escalation of unresolved issues to internal teams
  • Provide prompt and accurate feedback to customers and the development team
  • Ensure the proper recording and closure of all issues
  • Complete onsite networking fault prevention and resolved onsite challenges
  • Prepare accurate and timely reports

Requirements

  • 2 years experience in the time & attendance/access control field would be ideal
  • Must have at least 2 years telephonic, call centre and field support experience
  • A, N certification and networking experience
  • Excellent written and verbal communication skills
  • Valid drivers license

Qualifications

No specific qualifications mentioned.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

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Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng


Job Seeker Tip

Always customize your CV and cover letter for each job application. Generic applications are often ignored.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Western Cape: Regional Sales rep posted by The Recruitment Pig

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Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

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