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Johannesburg: TECHNICAL TEAM LEAD posted by iOCO Digital Pty Lty

Job Description

About the Role

We are seeking a Technical Team Lead to join our team in Johannesburg. The successful candidate will be responsible for managing team members and ensuring the timely execution of service calls, all while meeting contractual obligations.

Key Responsibilities

  • Coordinating team members, subcontractors, and other support staff.
  • Ensuring quality project handovers from Projects department to ensure speed/reliability with regards to aftersales support and further expansions.
  • Ensure profitability per agreement and for the department.
  • Developing, training, and leading team members.
  • Attending to service calls as and when required.
  • Coordinating all new installations by ensuring client knows requirements and meeting deadlines.
  • Ensuring that hardware/software maintenance is scheduled and performed on all relevant equipment/systems as per SLA and supplier requirements.
  • Maintaining accurate and up-to-date maintenance documentation to justify and guarantee visits.
  • Reporting timesheets, documentation, and team efficiency.
  • Reconciling vehicle log sheets and stannic cards.
  • Identifying risks pertaining to regional team members, projects, or customers.

Requirements

  • Function-related experience: 3 years + management experience within an Electronic security and/or workforce management solutions environment.
  • Leading teams: 3 years.
  • Knowledge and application of standards relevant to the industry.
  • Knowledge of Electronic security technologies, workforce management, and infrastructure solutions.
  • Communication and Negotiation skills Ability to formulate, structure, present, and negotiate a solution with a potential customer.
  • Understanding of Service Level Agreements and compliance thereof.
  • Business Acumen General understanding of business drivers and able to recognise opportunities.
  • Public and Private sector knowledge.
  • Knowledge and understanding Health and Safety and legal liability.
  • Strategic management of the business/operation P&L.
  • Management of staff including individual performance management and IR related matters.
  • Managerial Reporting

Qualifications

  • Essential Qualifications:
  • Grade 12 certificate.
  • Electrical engineering Diploma or equivalent experience.
  • Diploma in Management or equivalent experience.
  • Relevant Electronic security technologies and Workforce management experience.

Salary & Benefits

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

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