Job Description
Responsibilities:
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Design user-centric wireframes, flows, and journeys for web, mobile, and WhatsApp platforms.
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Conduct user research and usability testing to uncover needs, pain points, and feedback.
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Translate research findings into actionable design insights.
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Facilitate internal design workshops and feedback sessions.
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Develop accessible and intuitive designs for non-digital-native users.
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Collaborate with product, engineering, marketing, and operations teams from concept to launch.
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Deliver detailed UX documentation, prototypes, and visual assets.
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Partner with BBBs field teams to validate designs with the Sales Force and end users.
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Create personas and journey maps based on real user behaviors and limitations.
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Maintain visual consistency and usability across platforms in line with brand guidelines.
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Champion accessible design for low-literacy or first-time tech users.
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Contribute to onboarding experiences and support content to drive user adoption.
Requirements:
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Degree in Design, Human-Computer Interaction, Psychology, or related field.
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3+ years of professional UX design experience with a strong portfolio showcasing impact.
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Experience in fintech, telecommunications, e-commerce, or customer service tools.
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Solid knowledge of human-centered design and usability principles.
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Experience designing for multilingual, mobile-first, and low-data environments.
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Understanding of WhatsApp chatbot flows and interfaces.
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Experience with user testing in low-resource or offline environments (advantageous).
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Familiarity with accessibility and inclusive design in South African contexts.
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Technical Skills:
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Demonstrated ability to design across web, mobile, and conversational platforms.
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Proficiency in tools like Figma, Adobe XD, or similar.
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Strong understanding of responsive and mobile-first design principles.
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Experience working within design systems and UI libraries.
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Basic knowledge of HTML, CSS, or JavaScript is a plus.
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Comfortable working in Agile development environments.
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Contact Hire Resolve for your next career-changing move.
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Gaby Turner at *****@*****.co.za or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za
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