Kloof: Senior Inbound Consultant posted by Craven Cottage CC

About the Role

As a Senior Inbound Consultant at Craven Cottage CC, you will be responsible for managing all aspects of the reservations process for our clients, ensuring seamless travel experiences. This involves quoting, booking, invoicing, and finalizing documentation, while also providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities

• Assume responsibility for all aspects of the reservations process from taking a client’s initial request to sending out their final travel documents.
• Quote, book, invoice, check payment has been received, request payment has been made, and prepare, check, and send out final documentation.
• Acknowledge all quote and/or booking requests on the day of receipt, regardless of whether it’s from a tour operator, travel agent, or direct client.
• Carefully plan and consider itinerary options, offering two or three suggested itineraries with clear explanations for each.
• Check supplier confirmations/invoices to ensure zero errors have been loaded in Tourplan.
• Follow up on provisional bookings, confirming or releasing them prior to being chased by suppliers.
• Verify that all special requests have been actioned and acknowledged by suppliers.
• Send out deposit invoices timeously, check a deposit has been received, and forward to the supplier if necessary.
• Assist the Accounts Department with rate, invoice, and credit note queries.
• Check quotes and bookings for accuracy as possible.
• Advise on child and cancellation policies.
• Check full payment has been received prior to sending out a client’s Travel Document.
• Contact clients at least once during their time on the ground.
• Serve as the emergency contact person for clients whilst they are traveling.
• Attend supplier presentations and in-house training sessions.

Requirements

• Matric certificate
• Tertiary certificate in Travel & Tourism / Hospitality
• At least 4-5 years’ experience in the Inbound Travel market
• Senior experience in handling customer relationships and developing/promoting product and building journeys in the inbound travel industry.
• In-depth knowledge of South Africa & Africa, with knowledge of Mozambique, Mauritius, and Seychelles.
• Personal or educational travel experience.
• Computer Literate (Microsoft Office: Outlook, Teams, Excel, and Word).
• Working knowledge of TourPlan or similar booking/operating system.

Qualifications

• Formal education/certifications not specified in the original job description.