Kloof: Senior Inbound Consultant posted by Craven Cottage CC

Duties:
 
Assume responsibility for all aspects of the reservations process from taking a client’s initial request to sending out their final travel documents. 
This involves quoting, booking, invoicing, checking payment has been received, requesting payment has been made and final documentation prepared, checked, and sent out
All quote and / or booking requests must be acknowledged on the day of receipt regardless of whether the request is from a tour operator, travel agent, or direct client
Careful consideration and thought must go into itinerary planning. 
This may necessitate offering two or three suggested itineraries.  If this is the case the thought process behind each suggested itinerary must be clearly explained
Upon receipt of a supplier’s confirmation / invoice check booking to show zero errors has been loaded in Tourplan
Follow up on provisional bookings and either confirm or release them prior to being chased by suppliers
Check all special requests have been actioned and acknowledged by suppliers
Send out deposit invoices timeously, check a deposit has been received, and, if necessary, forward to the supplier
Assist the Accounts Department with any rate, invoice, and credit note queries
Check all quotes and bookings as accuracy as possible  
Advise child and cancellation policies
Check full payment has been received prior to sending out a client’s Travel Document
Contact your client/s at least once during their time on the ground
Be the emergency contact person for your client/s whilst they are traveling
Attend supplier presentations and in-house training sessions
Requirements:
 
Matric certificate
Tertiary certificate in Travel & Tourism / Hospitality
At least 4-5 years’ experience in the Inbound Travel market
Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
In depth knowledge of South Africa & Africa, knowledge of Mozambique, Mauritius and Seychelles.
Personal or educational travel experience.
Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word).
Working knowledge of TourPlan or similar booking / operating system. 
Excellent attention to detail.
Dynamic, creative, organised and excellent communication skills.
Thrives under pressure in the fast-paced environment with tight deadlines without compromising accuracy and prioritise demands.
Ability to problem solve and maintaining high quality output.
Highly detailed product knowledge – vital for speed in presenting alternatives.
Strong financial skills, self-starter with high integrity level and ethical conduct.