Job Description
About the Role
We are seeking a dynamic, hands-on Executive Housekeeper to lead our housekeeping department at a busy resort property in Durban. If you are passionate about delivering exceptional cleanliness and guest experiences, possess strong leadership skills, and thrive in a fast-paced hospitality environment, we would love to hear from you.
Key Responsibilities
- Lead, supervise, and coordinate the daily operations of the housekeeping team, including room attendants, supervisors, and laundry staff.
- Ensure all guest rooms, suites, public areas, and back-of-house spaces consistently meet or exceed the resort’s high cleanliness and presentation standards.
- Recruit, train, mentor, and motivate housekeeping staff to deliver outstanding service and maintain team performance.
- Conduct regular inspections of guest units, public areas, and facilities; implement corrective actions where needed.
- Manage staff schedules, rosters, and timekeeping to ensure optimal coverage, especially during peak periods.
- Oversee the management of an outsourced housekeeping company (where applicable), while providing ongoing training, motivation, and quality control.
- Control housekeeping inventories, including cleaning supplies, linens, uniforms, and guest amenities; monitor usage and place orders within budget.
- Handle guest requests and complaints professionally, ensuring swift resolution and a positive guest experience.
- Collaborate with other departments (Front Office, Maintenance, Food & Beverage, etc.) to ensure seamless operations and address any maintenance or service issues promptly.
- Ensure full compliance with health, safety, hygiene, and environmental standards, including proper use of cleaning chemicals and equipment.
- Prepare departmental reports, monitor costs, and contribute to continuous improvement of housekeeping procedures and standards.
Requirements
- Minimum 5 years’ proven experience in a senior housekeeping role (Executive Housekeeper or Assistant Executive Housekeeper) within a hotel or resort environment.
- Strong leadership, people management, and motivational skills with the ability to build and develop high-performing teams.
- Excellent organisational and time-management abilities, with a keen eye for detail.
- Outstanding communication and interpersonal skills, with a genuine guest-focused and positive attitude.
- Solid knowledge of housekeeping operations, cleaning standards, laundry management, and health & safety regulations.
Qualifications
- A qualification in Hospitality Management, Housekeeping Supervision, or a related field is highly advantageous.
Salary & Benefits
Competitive salary package Opportunity to work in a vibrant Durban resort environment Growth and development opportunities within the hospitality group
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in South Africa
The catering and hospitality industry in South Africa is a vibrant sector that provides numerous career opportunities for those passionate about delivering exceptional food and service experiences. Generally, the job market trends in this field are shaped by the country’s growing tourism industry, with many establishments seeking to enhance their offerings to attract both local and international visitors.
Typically, salaries for catering and hospitality roles in South Africa can vary widely depending on factors such as experience, company size, and industry sector. For entry-level positions, broad salary ranges often fall between R30 000 to R50 000 per annum, while more senior roles may command salaries ranging from R60 000 to R120 000 or more. However, these figures are only a general guideline, and actual salaries can differ significantly based on individual circumstances.
Common skills required for catering and hospitality roles in South Africa include excellent communication and interpersonal skills, the ability to work effectively under pressure, strong attention to detail, and a passion for delivering exceptional customer service. Other essential skills may include basic knowledge of food preparation and presentation, understanding of health and safety regulations, and proficiency in point-of-sale systems and inventory management software.
Many industries commonly employ catering and hospitality professionals, including the financial services sector, technology industry, manufacturing sector, and tourism operators. These sectors often require staff with diverse skill sets, from fine dining establishments to hotels and event venues.
Career development opportunities are plentiful for those in the catering and hospitality industry. Typically, roles such as senior sous chef or department manager offer a clear path for career progression, while specialized skills like food costing and menu planning can be valuable assets in advancing within an organization. With experience, many professionals choose to pursue management positions or even entrepreneurial ventures, leveraging their expertise to build successful businesses.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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