Limpopo: Housekeeping Manager posted by Wild Dreams Hospitality

About the Role

The Housekeeping Manager is a key role at Wild Dreams Hospitality, responsible for ensuring the highest standards of cleanliness and maintenance across all lodge areas. The successful candidate will be responsible for managing housekeeping operations, overseeing staff, and maintaining accurate records.

Key Responsibilities

• Ensure that all housekeeping areas, including guest rooms, public spaces, laundry, spa, and designated back-of-house areas—are cleaned to set standards.
• Oversee the cleanliness, organisation, and compliance of all housekeeping storerooms.
• Delegate daily tasks to the Housekeeping Supervisor and ensure follow through on instructions and corrective actions.
• Conduct regular spot checks to monitor cleanliness and service standards across lodges.
• Support the recruitment, onboarding, and continuous training of housekeeping staff on cleaning protocols, safety procedures, and equipment handling.
• Provide input to the General Manager for performance evaluations and staff rostering.
• Foster a motivated and accountable team culture focused on service excellence.
• Monitor linen usage, laundry cycles, and ensure adequate par stock levels are maintained.
• Perform and verify monthly inventory counts for linen, cleaning products, and guest amenities.
• Assist with supplier liaison and obtain quotes for major purchases such as linen, mattresses, and equipment.
• Track consumable usage and ensure departmental spending aligns with budgetary guidelines.
• Promote and implement environmentally responsible cleaning practices across the department.
• Enforce health and safety compliance (PPE usage, MSDS documentation, chemical handling, etc.).
• Complete and submit hygiene and room audit checklists, addressing any deviations with corrective action.
• Identify maintenance issues during daily checks and communicate them promptly to the maintenance team.
• Track progress on repairs and escalate unresolved issues to lodge management.
• Ensure all maintenance concerns are documented and followed up through established reporting tools.
• Oversee the execution of honeymoon turndowns, VIP room preparations, and special guest requests.
• Coordinate linen and housekeeping support for lodge events and functions.
• Maintain up-to-date knowledge of operating procedures for all housekeeping machinery and equipment.
• Report any faults or safety concerns to the General Manager and ensure timely repairs or replacements.

Requirements

• Grade 12
• Minimum 3 years’ experience in a supervisory housekeeping role (preferably in a lodge or remote environment)
• Strong organisational, training and people management skills
• Attention to detail, especially in luxury guest-facing areas
• Knowledge of hygiene standards, chemical usage, and laundry systems
• Computer literate (Outlook, Word, stock/inventory systems)
• Fluent in English; other local language an advantage

Qualifications

• None specified