Cape Town: Customer Care Consultant posted by CallForce
Posted on 2025-07-06 00:00:00
| Employer | CallForce |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Job Summary
We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.
Duties and Responsibilities
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and assisting them efficiently.
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Requirements and Qualifications
- Matric qualification
- Excellent written communication skills with a strong command of grammar and spelling.
- Previous customer service or chat support experience is a plus but not required.
- Strong problem-solving skills and the ability to think quickly and logically.
- Proficiency in using computers and familiarity with chat and messaging platforms.
- Ability to multitask effectively and handle multiple chat conversations simultaneously.
- Empathy, patience, and a customer-focused attitude.
- Willingness to work flexible hours, including evenings, weekends, and holidays if required.
- Team player with strong interpersonal skills.
- Ability to adapt to changing processes and technologies.
Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation – once deemed competent you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 – Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Cape Town
More jobs in Western Cape
Browse Other IT/Computer Jobs
Browse CallForce Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Business Development Representative (Remote) (JB5287) posted by Kontak Recruitment
Business Development Representative Remote JB5287 Remote, for applicants residing in Cape TownR25 000 - R30 000 Basic plus commission, cellphone and...
View Job
Business Development Representative (Remote) (JB5287)
Cape Town: Creative Marketing Lead (JB5294) posted by Kontak Recruitment
Creative Marketing Lead JB5294Cape Town, Western CapeR25 000 R35 000 CTC per monthIn-office culture, creative freedom, founder collaborationPermanentPremium...
View Job
Creative Marketing Lead (JB5294)
Cape Town: Customs Entry Clerk posted by Zedcore PTY LTD 4780165421
Customs Entry Clerk must have experiences between 2 - 5 years, is responsible for accurately preparing and submitting customs documentation, ensuring...
View Job
Customs Entry Clerk
Cape Town: Overhead Crane Technician Assistant – Urgently needed posted by BB Cranes PTY Ltd
Carries out verbal instructions of the crane technicianbranch manager, on a daily basis, in terms of the production program and output required.Collects and...
View Job
Overhead Crane Technician Assistant – Urgently needed
Cape Town: Motorcycle Drivers for Merchandising Project posted by UFC
I am looking to recruit 20 preferably female motorcycle drivers to assist with merchandising bread and confectionery across various retail stores.
View Job
Motorcycle Drivers for Merchandising Project
Cape Town: Key Account Manager – Capital Equipment posted by The Recruitment Guy
An experienced KEY ACCOUNT MANAGER FOR CAPITAL EQUIPMENT is required for permanent employment based in Cape Town.To maintain and expand relationships with...
View Job
Key Account Manager – Capital Equipment
Cape Town: Legal Advisor posted by SEESA pty Ltd
VACANCY ANNOUNCEMENT LABOUR LEGAL ADVISOR CAPE TOWNA new vacancy exists for a Labour Legal Advisor in Cape Town.MINIMUM REQUIREMENTSApplicants must be in...
View Job
Legal Advisor
Cape Town: Service Delivery Coordinator posted by Stipenda
Answering high volume of customer and interpreter callsTo allocate Face to Face Interpreting assignments to freelance interpreters according to customer...
View Job
Service Delivery Coordinator
Cape Town: External Sales Representative – Electronics & Guarding Services (JB5317) posted by Kontak Recruitment
External Sales Representative Electronics Guarding Services JB5317Cape Town, Western Cape R14 000 R20 000 basic plus commissionPermanentSecurity solutions...
View Job
External Sales Representative – Electronics & Guarding Services (JB5317)
Cape Town: Junior Infrastructure Engineer (Retail) (JB5316) posted by Kontak Recruitment
Junior Infrastructure Engineer Retail JB5316 Airport Industria, Cape Town R180 000 to R220 000 Annually CTCPermanentA Junior Infrastructure Engineer role is...
View Job
Junior Infrastructure Engineer (Retail) (JB5316)
Cape Town City Centre: Warehouse & Material Flow Manager – Northern Suburbs, Cape Town
Position Summary As the Warehouse Material Flow Manager , you will be responsible for overseeing all inbound, internal, and outbound material flow within a...
View Job
Warehouse & Material Flow Manager – Northern Suburbs, Cape Town
Cape Town City Centre: Intermediate .NET Developer
Full Ownership - Design, implement, document, and maintain the applications you build. - Monitor, troubleshoot, and fix bugs across the entire stack UI,...
View Job
Intermediate .NET Developer
Cape Town City Centre: Pre-Sales Engineer
Pre-sales engineers play a crucial role in the sales process by providing technical expertise and support to potential customers before a sale is finalised....
View Job
Pre-Sales Engineer
Cape Town City Centre: SAIPA Trainee Accountant
Main Responsibilities include but are not limited to Completion of all tasks necessary to gain sufficient exposure to the SAIPA Training Program...
View Job
SAIPA Trainee Accountant
Cape Town City Centre: Project Leader â Registered Architectural Technologist (Pr.Arch Tech) x2
Minimum requirements Professional Registration - Must be a Registered Architectural Technologist Pr.Arch Tech Candidate registrations are NOT considered...
View Job
Project Leader â Registered Architectural Technologist (Pr.Arch Tech) x2
Cape Town City Centre: Maintenance Supervisor
If you have proven experience as a Maintenance Supervisor in the hospitality industry, strong attention to detail, and presentation with 2 to 5 years...
View Job
Maintenance Supervisor
Cape Town City Centre: Diesel Technician
Duties include but not limited to Maintenance and repairs on diesel vehicles and trucks Diagnostic testing Test driving Maintain detailed records Servicing...
View Job
Diesel Technician
Cape Town City Centre: Administrative & Logistics Assistant
Key Responsibilities Provide day-to-day administrative support across departments Work extensively with Microsoft Excel to manage, interpret, and analyze...
View Job
Administrative & Logistics Assistant
Cape Town City Centre: Plant and Operations Manager
The Plant Operations Manager is a pivotal leadership role responsible for driving operational excellence across manufacturing functions. This position...
View Job
Plant and Operations Manager
Cape Town City Centre: HVAC Field Engineer
Purpose To cover all aspects of post-Sales, understanding of The Companys FE Field Event engineering and The Companyâs installation standard in order to...
View Job
HVAC Field Engineer
Cape Town City Centre: Legal Advisor(renewable energy)
Legal Advisor Market-related Package Cape Town An exciting opportunity exists for a skilled Legal Advisor to join a leading Renewable Energy team in South...
View Job
Legal Advisor(renewable energy)
South Africa: Bookkeeper & HR Administrator – Cape Town, CBD – R30 000 to R40 000
Bookkeeper HR Administrator - Cape Town, CBD - R30 000 to R40 000 based on experience Our client in Cape Town CBD is looking for an experienced Accounts...
View Job
Bookkeeper & HR Administrator – Cape Town, CBD – R30 000 to R40 000
Cape Town City Centre: Senior Key Accounts Manager
REQUIREMENTS Matric, Tertiary qualification in business managementâ Advantageous 3 - 5 yearsâ experience in key account management development Knowledge of...
View Job
Senior Key Accounts Manager
South Africa: AutoCAD 2D Draughtsman – Blouberg, Cape Town – R15 000 to R18 000, based on experience
AutoCAD 2D Draughtsman - Blouberg, Cape Town - R15 000 to R18 000 , based on experience Were recruiting on behalf of an innovative and fast-growing space...
View Job
AutoCAD 2D Draughtsman – Blouberg, Cape Town – R15 000 to R18 000, based on experience
Cape Town City Centre: Short-Term Outbound Tele-sales Consultant
Life Outbound Sales Consultant Our client is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily...
View Job
Short-Term Outbound Tele-sales Consultant