Menu Close

Middelburg: Customer Service Representative posted by Aleon Pty Ltd

Customer Service Representative

Posted on 2025-03-29

Employer Aleon Pty Ltd
Salary 17000
Category It Computer
Location Mpumalanga  /  Middelburg

Job Summary

As Customer Services you are in the fore front of the business and in daily contact with new and existing customers telephonically, as well as supporting the Sales team. This position requires a technically minded, high energy driven individual, experienced in customer service / internal sales.

RESPONSIBILITIES

CUSTOMER SERVICE

  • Managing and handling telephonic enquiries.
  • Providing product information to existing and potential customers.
  • Providing verbal and typed quotations to customers.
  • Following up on quotations.
  • Providing guidance to customers in the use/application of the company`s Products.
  • Entering of sales order on our operating system.
  • Compiling of documentation required for projects and tenders.
  • Arranging and attending of sales events.
  • Updating quote schedule on daily basis.
  • Forwarding order acknowledgement to customers and sales representatives.
  • Follow up on all weekly back orders and promises kept.
  • Focused on reducing the slow-moving stock in the branch.

CUSTOMER INVOLVEMENT & AFTER SALES SERVICES

  • The position has direct contact with customers, and the company`s internal departments and it will be required to assist and take ownership of customers and Sales Representatives commercial and related queries when requested.
  • The success of the company is based on this positions effective handling of internal and external customer needs.

COSTING

  • Responsible to do all cost calculations for instructions received from operations.
  • Sending the quotes as per tiering structure.

KEY SUPPLY CHAIN FOR REPAIR FACILITY

  • Co-ordinate buy outs and purchasing of consumable for the Repair facility within the supply chain process and within the supply chain budget for the company.
  • Compile a list of preferred suppliers to ensure service level agreements, supplier BBBEE certificates and quality standards are adhere too for the repair facility.
  • Identify and source supplier quotations.
  • Ordering goods from suppliers to fulfil customer orders and maintain service levels.
  • Processing of order confirmations from suppliers quickly and effectively, liaising with other departments and branches where necessary to resolve queries.
  • Chasing suppliers for overdue items.
  • Placing Purchase Orders according to the purchasing schedule and LOA.
  • Follow up and monitoring of all Purchase order until goods are delivered a per order requirements.
  • Capturing and filling supplier/service provider details, payment terms and schedule.
  • Assist with the receipt, verification, processing, capturing and forwarding of goods and services.
  • Any issues (e g delay, pricing, quality, volume) to be communicated.
  • Managing, checking and authorizing all relevant documentation i.e. invoices, certificates, ensuring full traceability of the products and adhering to company`s procedures.
  • To place purchase/ sales orders in the system according to customer demand or end of month process.
  • Assisting with Administrative tasks.
  • Preparation of presentations, reporting and analysis.

COSTING

  • Responsible to do all cost calculations as and when required.
  • Sending the quotes as per tiering structure.

ADMINISTRATION

  • Responsible for general administration.
  • Processing of delivery notes and invoicing.
  • Processing of supplier invoices and purchase orders.
  • Control and follow up of outstanding Purchase orders.
  • Assisting with customer returns and processing of the relevant documentation.
  • Updating job register and following up outstanding jobs.
  • Answering switchboard.
  • Following up of outstanding dispatches.
  • Handling of Credits and warranty Claims.
  • Daily and monthly reporting structures.
View Job  Mpumalanga: Dealership Petrol Vehicle Technician posted by GAP Consulting

INVENTORY

  • Assist with physical inventory.
  • Communicate with relevant Managers regarding inventory levels Market intelligence.
  • Control of inter-branch stock transfers.
  • Following up of negative stock.

WARRANTY CLAIMS

  • Keep an updated schedule of all warranty claims on the company and their status. (5-day rule)

DEBTORS

  • Assisting with debtor queries when required.

QUALITY CONTROL

  • Assist Quality Management with documentation control.
  • Assist with initiation of Non-Conformance Reports on faulty or returned orders.

QUALIFICATIONS

  • Minimum qualification grade 12.
  • Solid understanding of the company systems and procedures 2 -3 Years working experience in a similar field.
  • Product Knowledge.
  • Computer skills.

Customer Service Representative position available in Mpumalanga, Middelburg. This job position was posted by Aleon Pty Ltd. The job has been posted as a premium ad on 2025-03-29 at 13:21:45 in the It Computer category

Click Go Apply to apply online!


You might also like these jobs in the same area.

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Western Cape: Cashier/Customer Service Vacancy – Urgently Needed posted by SA CCTV SOLUTIONS (PTY) LTD T/A SIK Liquidation Centre/Supertronics

Job SummaryAs a Customer Service Associate / Cashier , you will play a key role in providing exceptional service to our customers. You will be responsible for processing transactions accurately and efficiently while enhancing the overall shopping experienc


View Job
Cashier/Customer Service Vacancy – Urgently Needed

Durban: Sales & Customer Service posted by Alaska Airconditioners

We are looking for a sales & customer service coordinator to join our team Responsibilities include :Provide Retail / Wholesale sales and customer service support Manage inbound calls & Client queries Prepare quotes and follow up with clients liaise with c


View Job
Sales & Customer Service

Cape Town: Customer Service & Post-Sale Support – Permanent Post posted by Right Kareer

In this position you`ll be responsible for overseeing the sales operations of a company, providing guidance, and ensuring the sales team meets its targets. Here`s a typical job description for each role.Key Responsibilities:Team Management: Lead and motiva


View Job
Customer Service & Post-Sale Support – Permanent Post

Johannesburg: Internal Sales / Customer Services Administrator Â?? Polymer / Industrial Chemicals

Minimum requirements for the role: A minimum matric is essential for the role. A tertiary qualification if preferred but not essential. Previous experience having worked as a Customer Service or Internal Sales Coordinator or related role within the chemica


View Job
Internal Sales / Customer Services Administrator Â?? Polymer / Industrial Chemicals

Port Elizabeth: Customer Service Coordinator

Key Performance Areas: Customer Service Coordination Direct liaison between the sales force, customers, and company supply chain to fill all internal and external customer orders applicable to your region / area. Receiving, processing and distribution of a


View Job
Customer Service Coordinator

Westville: Counter Parts Sales & Customer Service posted by Available at Interview Stage

A vehicle repair and maintenance workshop that services and repairs most makes of cars, bakkies and SUVs is looking for an experienced counter parts salesperson to join their dynamic, growing team.The ideal incumbent is an experienced, polite, presentable

View Job  Mpumalanga: Maize Mill/Production Manager posted by PAR EXCELLANCE

View Job
Counter Parts Sales & Customer Service

Cape Town City Centre: Dashbpo | Customer Service Agent | Patient Follow-Up & Appointment Scheduling | Us Hours | Cape Town

Job Summary: The Call Center Agent will be responsible for contacting recently discharged patients to schedule follow-up appointments with a Nurse Practitioner. This role plays a critical part in ensuring continuity of care and improving patient outcomes b


View Job
Dashbpo | Customer Service Agent | Patient Follow-Up & Appointment Scheduling | Us Hours | Cape Town

Durban: Outbound Customer Service Agent

Requirements: Matric essential. Degree or Diploma in Supply Chain or Shipping and Logistic, a strong preference. Microsoft Office essential. Previous experience in Export Trade Lane Control. Key Performance Areas: Maintain and update sailing schedule. Mana


View Job
Outbound Customer Service Agent

Johannesburg: Customer Service Controller Air Imports

My client from a Freight Forwarding Company is seeking a Customer Service Controller Air Imports to join their team Coordinate and control Air freight shipments from collection to final delivery ensuring all shipments are processed and controlled in accord


View Job
Customer Service Controller Air Imports

Cape Town City Centre: Customer Service Agent Us Hours-Cape Town – Bpo

Calling all contact center agents that are willing to work night shift US hours. Requirements: Experience in Sales or Telemarketing. Experience in Customer Service. Experience in Sales. Must have 6-12 months contact center experience or high-end retail. In


View Job
Customer Service Agent Us Hours-Cape Town – Bpo

South Africa: Customer Service And Service Retention Administrator – Helderberg

Duties include Manage incoming calls by answering, screening, and forwarding them promptly, always maintaining a professional and friendly demeanour that reflects a strong customer service focus. Update DCS for Customer Service and Service Retention, condu


View Job
Customer Service And Service Retention Administrator – Helderberg

Milnerton: Customer Service Representative – Urgently Needed posted by Right Kareer

In this role, you`ll be the voice of our brand, communicating with customers, identifying their needs, and delivering a top-notch experience. You`ll be the superhero they need, retaining customers, logging complaints, and offering new products and services


View Job
Customer Service Representative – Urgently Needed

Olifantsriver: Customer Service Advisor – Urgently Needed posted by Right Kareer

You`ll be the voice of our brand, communicating with customers, identifying their needs, and delivering a top-notch experience. You`ll be the superhero they need, retaining customers, logging complaints, and offering new products and services that make the


View Job
Customer Service Advisor – Urgently Needed

Cape Town City Centre: Customer Support Services Agent

Key Accountabilities/ Principle Responsibilities Ensure that all station staff carry out and perform their duties strictly in accordance with the contractâ??s Quality Management System encompassing: · The Clients Rules · Customer Relations ·


View Job
Customer Support Services Agent

Sandton: Customer Service/ Junior Medical Tech (Hybrid Role)

Minimum requirements: Matric Previous experience in a customer service role, speaking to clients over the telephone Must be presentable and professional Excellent verbal and written communication Responsible for speaking to clients on a daily basis and pro

View Job  Nelspruit: Junior Data Automation Specialist posted by Farm Manager SA

View Job
Customer Service/ Junior Medical Tech (Hybrid Role)

Vereeniging: Customer Service Representative

Job Title: Customer Service Representative – Courier Industry MID516 Location: Vereeniging Job Summary: We are seeking an energetic and results-driven Customer Service Representative to join our dynamic team in the courier industry. The ideal candidate wil


View Job
Customer Service Representative

Cape Town City Centre: Customer Service Representative

Job Title: Customer Service Representative Summary The Customer Service Representative (CSR) is the frontline contact for our clients, ensuring a seamless experience when engaging with our company. This role involves processing orders, resolving customer i


View Job
Customer Service Representative

Centurion: Customer Service Manager

Required qualification and working knowledge: Relevant bachelors degree 5 Years of experience in a similar role (Preferably in ICT) Experience as a Client Service Manager 2 Years of experience in a supervisory role Experience in managing teams dealing with


View Job
Customer Service Manager

Stellenbosch: Uk Customer Service Consultant

Key Responsibilities: Provide Support Across Multiple Channels: Assist customers via phone, email, live chat, and other communication channels, ensuring consistent and responsive service across all touchpoints. Assist Customers with Policy Inquiries: Addre


View Job
Uk Customer Service Consultant

Centurion: Customer Service Agent

Required qualification and working knowledge: Bachelors degree in related fields Experience as a Client Service Delivery Agent 2 Years of experience in administration (preferably in ICT) Experience in dealing with Corporate Customers French or Portuguese s


View Job
Customer Service Agent

Green Point: Reception & Customer Service Administrator – Green Point Cpt

REQUIREMENTS Previous experience in a receptionist or customer service role preferred. Strong verbal and written communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook) and reservation systems. Ability to multitask and work efficientl


View Job
Reception & Customer Service Administrator – Green Point Cpt

Cape Town City Centre: Customer Service Representative

Responsibilities: Processing orders and handling all correspondence. Selling of products/services and processing goods returned as well as customer queries. Assist with stock count and in the warehouse. Communicate with the Sales Manager/Technical Advisor


View Job
Customer Service Representative

Durban Central: Customer Service Representative posted by Victor Crescent

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be ab


View Job
Customer Service Representative

Cape Town City Centre: Senior Customer Service Rep Ref: 3870

Minimum requirements include Matric and a Supply Chain diploma/degree or equivalent qualification, along with 2-3 years experience in an FMCG field. Proficiency in MS Excel and ERP systems like Syspro or SAP is also necessary. Senior Customer Service Rep R


View Job
Senior Customer Service Rep Ref

Cape Town City Centre: Customer Service Consultant – Sales (Cape Town)

Minimum Requirements: B-Degree (3 years). 6 years of experience in Sales, Channel & Consumer Marketing, Logistics, or Supply Chain. Strong communication and interpersonal skills. Business acumen with the ability to engage at all levels. Highly computer lit


View Job
Customer Service Consultant – Sales (Cape Town)

Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Middelburg, Jobs in Mpumalanga

More Jobs in Your Area