Midrand: Field Support Engineer I posted by iOCO Digital Pty Lty

February 8, 2026 Jobs in Gauteng

iOCO Digital Pty Lty

Gauteng

Other IT/Computer

Job Description

We are seeking a skilled Field Support Engineer with over 2 years of experience in hardware diagnostics and IT field services. The ideal candidate will perform systematic hardware troubleshooting using HP and Lenovo tools, identify failing components, and document fault symptoms and resolutions. You will escalate complex issues to senior engineers while providing clear explanations to clients in non-technical terms. Strong customer service skills, time management for multiple service calls, and collaboration with service desk and remote teams are essential. CompTIA A+, CompTIA Network+, and OEM service certifications for HP and Lenovo are required to ensure a solid foundation in IT hardware support.

What you’ll do:

Hardware Diagnostics & Troubleshooting:
Perform systematic hardware diagnostics using manufacturer tools (HP Support Assistant, HP PC Hardware Diagnostics,
Lenovo Diagnostics)
Identify failing components through visual inspection, POST codes, BIOS diagnostics, and hardware testing – Document fault symptoms, error codes, and resolution steps
Escalate complex issues to senior engineers with detailed diagnostics data

Your Expertise:

2+ years hardware and IT Field Services experience (or strong aptitude)
Basic HP/Lenovo knowledge (learning certifications)
Customer service skills
Ability to explain technical issues in non-technical terms
Time management for multiple concurrent service calls
Team collaboration with service desk and remote support teams
Valid driver’s license, own transport

Qualifications:

CompTIA A+ (Essential)
+ OEM Services Certification HP inc and Lenovo
CompTIA N+

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

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Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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