Midrand: Internal Sales Executive posted by Rad Resources

• Make contact with potential customer when receiving a web lead.
• Arrange a physical survey, quote off a list or schedule a video survey.
• Capture inventory on the system and work out sales costings.
• Generate quotation and discuss with customer upon receipt.
• Ensure that customer follow-ups are up to date.
• Obtain signed acceptance from the customer to make the booking on the system.
• Discuss moving dates with customer and operations and book dates accordingly on the system. Send booking confirmation to the customer.
• For international bookings, book dates on the system and send booking email to General Manager: International Partners to distribute to the shipping coordinators.
• Communicate all move requirements and potential challenges on each move to the National Sales Manager and operations.
• Maintaining a good working relationship with colleagues, International Partners and Operations team.
• Manage customers’ expectations.
• Maintain communication with the customer throughout the move process.
• Booking and managing of all AmazinGo leads.
• Administration responsibilities:
   
  • Upsell insurance and check accuracy of insurance application. Assist customer to complete insurance application form where necessary.
  • Collect all signed documentation from customer and cut insurance policy at least 24 hours prior to the start of the move.
  • Ensure that full payment is made and reflecting in the bank account prior to the move or that there is a valid purchase order from a pre-approved corporate customer.

• Invoicing of files before the 2nd working day of every month.
• Assist the External Sales Executives with all documentation requirements regarding any booked move.
• Liaise with the External Sales Executives regarding all move requirements and potential challenges relating to their booked moves and provide support as required.
• Inform the External Sales Executive and Insurance Claims Department of any potential claims within 24 hours of delivery.
• Send purchase orders to subcontractors and book service dates with them.

Requirements:
 

• Matric (Grade 12) minimum.
• Sales experience beneficial but not a must as we will provide training.
• A basic understanding of furniture removal processes – not a must but an advantage.
• Excellent communication and interpersonal skills.
• Ability to work under pressure.
• Ability to meet deadlines.
• Strong problem solving and decision-making skills.
• Proficient in using Microsoft Office and other business software.
• Accuracy and attention to detail.
• Presentable and professional.
• Excellent time management and administrative skills.