Milnerton: HVAC Service Manager posted by SFI Group Ltd

ROLE CONTEXT Are you a driven and service-focused leader with strong technical and operational management experience? Were looking for a highly experienced, trade qualified, hands-on and results-driven HVAC Service Manager to oversee the delivery of HVAC services across a portfolio of client contracts. This role combines team leadership, client engagement, SLA management, and operational oversight to ensure exceptional service delivery. If you thrive in a fast-paced environment and enjoy leading people while driving operational excellence this is your opportunity to make an impact. WHAT YOULL BE DOING (KEY RESPONSIBILITIES) As a Service Manager , you will be responsible for: Oversee maintenance, repairs, and service delivery across client sites, ensuring high-quality work and compliance with SLAs. Manage technical teams, conduct performance reviews, assign work, and promote training and staff development. Attend client meetings, resolve queries and complaints, understand client needs, and ensure expectations are exceeded. Plan and coordinate maintenance schedules, manage job volumes, and ensure timeous documentation and reporting. Provide technical guidance, assist with fault diagnosis, cost analysis, and ensure proper scheduling of repairs and audits. Support planning, scheduling, and control of multi-site projects; ensure time, budget, and quality standards are met. Ensure all service activities adhere to organisational, industry, and safety standards; conduct site inspections and audits. Compile performance reports, analyse operational trends, support budgeting, and maintain accurate documentation. WHAT YOU NEED TO SUCCEED Experience: 35 years experience in a technical, HVAC, or service-related operations role. Proven ability to coordinate teams, manage service delivery, and oversee multiple client portfolios. Experience working with SLAs, maintenance planning, and service workflows. Hands-on experience leading teams and coordinating technical projects. Ability to negotiate vendor contracts and oversee supplier relationships. Experience working with SLAs, quality control standards, and risk mitigation strategies. Qualifications: Matric / Grade 12 (essential). Trade Test Qualification as Air-conditioning or Refrigeration Mechanic Diploma in Business Administration, Operations Management, or related field (advantageous). Technical background or strong technical understanding (advantageous). Valid drivers licence (essential). SKILLS & KNOWLEDGE WHAT SETS YOU APART Ability to guide and inspire teams toward project success. Problem-solving mindset with a proactive approach to project risks and challenges. Effective communication and ability to foster long-term partnerships. Exceptional ability to multitask and handle multiple projects simultaneously. Strong organisational and coordination skills. Excellent communication and client relationship abilities. Skilled in Excel, reporting, and data management. Understanding of service delivery workflows, scheduling, and resource planning. Ability to lead teams, manage conflict, and drive high performance. Resilience, problem-solving ability, and strong attention to detail. WHAT WE OFFER Be part of a respected technical services organisation where your leadership drives service excellence. Opportunity to lead a team, collaborate with senior stakeholders, and make meaningful operational impact. Access to Medical Aid, Provident Fund, and a 13th Cheque. Continuous development, mentorship, and opportunities for career advancement. A dynamic work environment that values innovation, teamwork, and service quality. READY TO MAKE YOUR MOVE? APPLY NOW and take the lead in ensuring high-impact service delivery and client satisfaction within a national technical services environment!