Mpumalanga: Field Guide posted by Wild Dreams Hospitality
Posted on 2025-05-29 00:00:00
| Employer | Wild Dreams Hospitality |
|---|---|
| Category | Contractor |
| Location | Mpumalanga / Mpumalanga |
Job Summary
Candidate requirements;
- A valid and current South African guide’s licence and valid PrDP special driver’s licence.
- FGASA Qualification Minimum of NQF 4 with Backup Trails. Lead Trails will be a bonus.
- DEAT Registration (Mpumalanga).
- 3 Years Experience as a Field Guide/Ranger in a Big Five Game Reserve
- Self-disciplined, punctual and respectful.
- Strong communication and interpersonal skills for international guests with diverse cultures. Must have an outgoing hosting personality.
- Strong communication and interpersonal skills for staff, being respectful of their culture. A basic knowledge of Shangaan or another African language is recommended.
- Must be familiar with basic vehicle maintenance in order to communicate with the maintenance team to troubleshoot problems.
- Must be familiar with how to drive in a variety of on- and off-road conditions.
- Must be familiar with radio etiquette and able to ensure that radio conversations are kept short and direct, with no unnecessary chatter.
- Good initiative to cope with difficult situations in a remote environment.
- A valid first aid training certificate to handle trauma care.
Key responsibilities;
- Lead game drives, bush walks and other activities to provide guests with an immersive and educational wildlife experience.
- Ensure the safety of guests during all safari activities.
- Interact with guests in a professional and friendly manner, providing excellent customer service.
- Answer questions and engage in informative discussions about the wildlife and surrounds.
- Be sensitive to guest’s preferences such as birders, looking for specific species, and try and manage their expectation within the context of what nature delivers.
- Ensure that you are able to adjust your engagement when you have a number of different nationalities and generations on your vehicle/walk.
- Be sensitive to guests who want limited interaction with the guide and those who want more engagement and tailor your response accordingly.
- Hosting guests at meals and/or for drinks, as required by the Camp Manager or your guests.
- Must have a knowledge of the wines and spirits served in the camps and be able to serve them correctly on game drives according to the SOPs for serving wine, spirits and non-alcoholic drinks.
- Be familiar with the service of coffee and tea according to the set SOPs.
- Must have a full understanding of the meals served in the bush and be aware of dietary requirements.
- Conduct routine daily checks of your vehicle and equipment in accordance with the Guide’s SOP and the requirements of the Maintenance Department.
- Ensure your vehicle has all the relevant equipment as required by the SOP checklist and that the equipment is in working order.
- Be prepared to handle emergency situations and provide first aid, if necessary, in accordance with the company emergency protocols and first aid training protocols.
- Educate the camp staff on how to behave around dangerous animals.
- Take on driver duties to facilitate smooth camp operations when not guiding by transporting staff between the staff village and main area.
- Assist with guest luggage.
- Assist with guest pick-up and drop-off to and from the airport/gates, even if these are not your assigned guests.
- Assist with staff transfers, as required.
Package:
- The package includes a Provident fund of which the company contributes 5%.
- Position is live in with accommodation provided for single occupant only as accommodation is shared.
- Employees work on 21 days on 7 days off work cycle.
- Pets will not be allowed due to the nature of the environment.
- Uniform and Meals are provided.
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