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Mpumalanga: Reservations Manager | Luxury Safari Lodge | Kruger National Park | Ss posted by HotelJobs

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Job Description

About the Role

We are seeking an experienced Reservations Manager to join our luxury safari lodge in Kruger National Park, Mpumalanga. As a senior operational role, you will be responsible for managing the full reservations function, driving occupancy and revenue performance, and ensuring seamless guest and agent communication within a luxury safari lodge environment.

Key Responsibilities

  • Manage daily reservation activities for individual and group bookings
  • Ensure accurate loading of all bookings into the PMS/reservation system
  • Monitor room inventory, availability, and allocation
  • Manage amendments, cancellations, and special booking requests
  • Maintain accurate guest and booking records
  • Maximise occupancy and revenue through strategic rate management
  • Monitor booking trends, demand, and occupancy forecasts
  • Support implementation of pricing strategies with management
  • Identify opportunities to optimise revenue performance
  • Supervise and train reservations staff
  • Maintain high standards of communication and professionalism
  • Manage schedules and workflow within the department
  • Support performance development and coaching
  • Respond to guest and travel agent enquiries via email, phone, and booking platforms
  • Maintain strong relationships with trade partners and operators
  • Communicate special requests to relevant lodge departments
  • Ensure a seamless pre-arrival guest experience
  • Compile daily, weekly, and monthly reservation reports
  • Maintain accurate records of bookings, payments, and guest data
  • Support sales and marketing with promotions and availability updates
  • Liaise with Front Office, Housekeeping, and Operations teams
  • Communicate VIP arrivals, group bookings, and special requirements
  • Support smooth arrival and departure logistics

Requirements

  • Strong understanding of reservations systems (PMS)
  • Revenue and occupancy management awareness
  • Excellent communication and guest service skills
  • Strong attention to detail and accuracy
  • Leadership and team development ability
  • Strong organisational and problem-solving skills
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Qualifications

  • Diploma or Degree in Hospitality Management (preferred)

Salary & Benefits

Salary: Negotiable (DOE)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Mpumalanga

In Mpumalanga, South Africa, the IT and computer industry is a growing sector, with many companies operating in various sectors such as technology, manufacturing, and financial services. Typically, job opportunities are available in this field, with a general demand for skilled professionals to support business operations and innovation. However, it’s essential to note that job market trends can vary depending on factors like location, industry sector, and company size.

Generally, salaries for IT and computer roles in Mpumalanga can range from R500 000 to R2 million per annum, depending on the specific role, level of experience, and industry sector. Typically, entry-level positions may command lower salaries, while senior roles or those in industries with high demand, such as technology or financial services, may offer more substantial compensation packages. However, actual salaries can vary significantly, and these figures are only a rough guide.

Common skills required for IT and computer roles in Mpumalanga include programming languages (such as Java, Python, or C++), data analysis and interpretation, software development methodologies, and cloud computing expertise. Other essential skills may include project management, communication, and problem-solving abilities. Typically, companies look for professionals with a strong foundation in these areas to support their digital transformation initiatives.

Industry sectors that commonly employ IT and computer roles in Mpumalanga include the technology industry, financial services sector, manufacturing sector, and healthcare. The technology industry is often at the forefront of innovation, while financial services and healthcare require skilled professionals to manage data and systems securely. Manufacturing companies also rely on IT and computer systems to optimize production processes and improve efficiency.

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For those interested in pursuing a career in IT or computer science, there are many opportunities for development and growth. Typically, entry-level roles provide a solid foundation for progression, while more senior positions offer leadership and management responsibilities. Many companies also invest in training and development programs to upskill their employees, providing opportunities for professional growth and advancement. With the right skills and experience, IT professionals can look forward to a rewarding and challenging career in Mpumalanga’s growing technology sector.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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