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North Johannesburg: Medical Receptionist / Front Desk

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Job Description

Position: Medical Receptionist / Front Desk Location: Rosebank, Johannesburg Industry: Medical / Healthcare Salary: R 20,000 – R 30,000 per month (depending on experience) Job Purpose An established practice in Rosebank is seeking an experienced Medical Receptionist / Front Desk to ensure the smooth day-to-day running of the front office. The role requires strong knowledge of medical aid processes, ICD codes, authorisations, and excellent patient service skills. Key Responsibilities Manage front desk operations and patient reception in a professional and compassionate manner Schedule patient appointments and manage the doctor’s diary Process medical aid claims, authorisations, and pre-approvals Capture and verify ICD-10 codes accurately Liaise with medical aids regarding benefits, payments, and authorisation requirements Handle patient queries, billing enquiries, and follow-ups Maintain accurate patient records and ensure POPIA compliance General administrative duties to support the practice Minimum Requirements Proven experience as a medical receptionist/front office administrator (ENT practice preferred) Strong knowledge of medical aid procedures, ICD-10 coding, and authorisations (essential) Experience working directly with medical aids and patient billing processes Excellent communication and customer service skills Strong organisational skills and attention to detail Proficiency in medical practice management systems and MS Office Personal Attributes Friendly, professional, and patient-focused Ability to work under pressure in a busy medical environment High level of confidentiality and professionalism Strong problem-solving ability Working Hours Standard medical practice hours (to be confirmed)

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How to Apply

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About Admin / clerical / secretarial Jobs in Johannesburg

In Johannesburg, the administration and clerical sectors are a significant contributor to the city’s economy, with various industries relying on skilled professionals to manage their day-to-day operations. Generally, this field is characterized by a demand for organized, detail-oriented, and communicative individuals who can provide administrative support to teams. Typically, these roles involve tasks such as data entry, record-keeping, and customer service.

When it comes to salary expectations, broad ranges are necessary due to the variations in compensation that depend on factors like experience, company size, and industry sector. Typically, salaries for admin and clerical positions in Johannesburg can range from approximately R400 000 to R1 million per annum, depending on these variables. However, please note that actual salaries may differ significantly, and it’s essential to research specific companies and job descriptions for more accurate information.

Common skills required for administrative roles in Johannesburg include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, ability to work with various software systems, attention to detail, and organisational capabilities. Typically, individuals holding these positions also possess strong time management, problem-solving, and adaptability skills. Generally, a high school diploma or equivalent is often the minimum educational requirement for this field.

The finance sector, technology industry, manufacturing sector, and other corporate environments are common employers of administrative professionals in Johannesburg. Often, large corporations with numerous departments require a team of skilled secretaries to manage their day-to-day operations. In addition, many smaller businesses also rely on these roles due to the need for efficient administration services.

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For career development, opportunities exist for advancement into senior administrative positions, such as an office manager or department head role. Typically, this requires additional experience and training in areas like business management, HR, or project coordination. Generally, individuals who have demonstrated strong leadership skills and a passion for organisational excellence can progress to more senior roles within the administration sector.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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