North West: Management Couple posted by Wild Dreams Hospitality

This opportunity is based in the Madikwe Game Reserve and is ideally suited to a couple who thrive in a remote bush environment and are passionate about delivering exceptional guest experiences while maintaining high operational standards. The successful couple will take full responsibility for the day-to-day management of the lodge, ensuring seamless operations across all departments, strong team leadership, and an engaging, personalised guest experience.

Candidate Responsibilities:

• Oversee daily lodge operations, ensuring smooth and efficient service delivery
• Maintain 5-star standards across all departments, including housekeeping, F&B, guiding, and maintenance
• Ensure exceptional guest experiences through active hosting and guest engagement
• Manage guest feedback, resolve concerns, and ensure high levels of satisfaction
• Welcome and interact with guests throughout their stay
• Create a warm, engaging, and entertaining environment
• Deliver personalised and memorable safari experiences
• Lead, manage, and motivate staff, ensuring a positive and productive team culture
• Oversee staff scheduling and time management
• Provide basic HR support, including staff development and discipline where required
• Ensure strong administrative control and reporting
• Manage stock control, procurement, and general lodge logistics
• Maintain accurate records and ensure operational compliance
• Oversee general lodge and vehicle maintenance
• Conduct guiding activities in line with qualifications
• Ensure all guiding standards and safety protocols are upheld

Core Criteria:

• Minimum 5 years’ experience within a 5-star lodge or hospitality environment
• Proven experience working as a management couple or in senior lodge roles
• Strong leadership and team management skills
• Excellent guest relations and hosting ability
• Ability to work independently and take initiative
• Creative, solution-driven, and able to think on their feet
• Strong organisational and time management skills
• Fluent in English (spoken and written)
• Valid driver’s licences and own transport essential

Individual Requirements:

Role 1 (Guide / Maintenance Focus):

• FGASA Level 1 (Level 2 preferred) with up-to-date qualifications
• Trails Guide qualification advantageous
• First Aid Level 1
• Strong maintenance and vehicle maintenance skills
• Confident and engaging host
• Basic HR knowledge

Role 2 (Admin / Operations Focus):

• Strong hosting and guest relations skills
• Solid all-rounder knowledge of lodge operations
• PAN knowledge essential
• Good computer literacy (MS Office)
• Strong administrative and organisational skills
• Basic HR knowledge

Package:

• Salary: Market related
• Accommodation provided
• Food allowance
• Work cycle: 6 weeks on / 2 weeks off
• 21 days annual leave
• Uniform provided
• Provident Fund (after 3 months)
• 13th cheque (dependent on company performance)

This is a live-in position.
Regrettably, no children can be accommodated due to housing limitations
No dogs permitted; other pets may be considered