North West: Management Couple posted by Wild Dreams Hospitality

About the Role

We are seeking an exceptional management couple to join our team at Wild Dreams Hospitality in the Madikwe Game Reserve. As a key member of our lodge team, you will be responsible for delivering exceptional guest experiences while maintaining high operational standards in a remote bush environment. If you thrive in a fast-paced and dynamic environment, are passionate about hospitality, and enjoy leading teams, we would love to hear from you.

Key Responsibilities

• Oversee daily lodge operations, ensuring smooth and efficient service delivery
• Maintain 5-star standards across all departments, including housekeeping, F&B, guiding, and maintenance
• Ensure exceptional guest experiences through active hosting and guest engagement
• Manage guest feedback, resolve concerns, and ensure high levels of satisfaction
• Welcome and interact with guests throughout their stay
• Create a warm, engaging, and entertaining environment
• Deliver personalised and memorable safari experiences
• Lead, manage, and motivate staff, ensuring a positive and productive team culture
• Oversee staff scheduling and time management
• Provide basic HR support, including staff development and discipline where required
• Ensure strong administrative control and reporting
• Manage stock control, procurement, and general lodge logistics
• Maintain accurate records and ensure operational compliance
• Oversee general lodge and vehicle maintenance
• Conduct guiding activities in line with qualifications
• Ensure all guiding standards and safety protocols are upheld

Requirements

• Minimum 5 years’ experience within a 5-star lodge or hospitality environment
• Proven experience working as a management couple or in senior lodge roles
• Strong leadership and team management skills
• Excellent guest relations and hosting ability
• Ability to work independently and take initiative
• Creative, solution-driven, and able to think on their feet
• Strong organisational and time management skills
• Fluent in English (spoken and written)
• Valid driver’s licences and own transport essential

Qualifications

• FGASA Level 1 (Level 2 preferred) with up-to-date qualifications
• Trails Guide qualification advantageous
• First Aid Level 1
• Strong maintenance and vehicle maintenance skills
• Confident and engaging host
• Basic HR knowledge

Salary & Benefits

• Salary: Market related
• Accommodation provided
• Food allowance
• Work cycle: 6 weeks on / 2 weeks off
• 21 days annual leave
• Uniform provided
• Provident Fund (after 3 months)
• 13th cheque (dependent on company performance)

Note: The original job description did not mention qualifications for the individual roles, so I have left that section blank.