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North West: Operations Duty Manager ( Tables ) posted by Peermont Global/ Emperors Palace

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Job Description

The Operational Duty Manager role is responsible for ensuring the seamless execution of all key operational functions during their assigned shift. This includes overseeing Gaming (Slots & Tables), Hospitality (F&B & Rooms), Security & Surveillance, and Promotions & Events operations to maintain service excellence, regulatory compliance, financial control, and staff performance. Lead shift operations across multiple departments, ensuring service delivery and guest satisfaction. Act as the primary escalation point for guest complaints and service recovery. Drive loyalty programme engagement and VIP guest experiences. Manage workforce deployment, shift briefings, and performance monitoring. Ensure compliance with regulatory, safety, and internal control standards. Oversee shift-specific functions in Gaming, Hospitality, F&B, Security, or Marketing Events. Grade 12 Relevant Degree or Diploma Minimum 5 years managerial experience in Gaming, Hospitality, F&B, Security, or Marketing. Valid Gaming Board Licence or ability to obtain one. Grade B PSIRA (for Security/Surveillance focus). Proficiency in MS Office and operational systems (e.g., Bally, OPERA, POS). Knowledge of Gaming Board regulations and/or forensic auditing advantageous.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in South Africa

The catering and hospitality industry in South Africa is a vibrant sector that provides numerous career opportunities for those passionate about delivering exceptional food and service experiences. Generally, the job market trends in this field are shaped by the country’s growing tourism industry, with many establishments seeking to enhance their offerings to attract both local and international visitors.

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Typically, salaries for catering and hospitality roles in South Africa can vary widely depending on factors such as experience, company size, and industry sector. For entry-level positions, broad salary ranges often fall between R30 000 to R50 000 per annum, while more senior roles may command salaries ranging from R60 000 to R120 000 or more. However, these figures are only a general guideline, and actual salaries can differ significantly based on individual circumstances.

Common skills required for catering and hospitality roles in South Africa include excellent communication and interpersonal skills, the ability to work effectively under pressure, strong attention to detail, and a passion for delivering exceptional customer service. Other essential skills may include basic knowledge of food preparation and presentation, understanding of health and safety regulations, and proficiency in point-of-sale systems and inventory management software.

Many industries commonly employ catering and hospitality professionals, including the financial services sector, technology industry, manufacturing sector, and tourism operators. These sectors often require staff with diverse skill sets, from fine dining establishments to hotels and event venues.

Career development opportunities are plentiful for those in the catering and hospitality industry. Typically, roles such as senior sous chef or department manager offer a clear path for career progression, while specialized skills like food costing and menu planning can be valuable assets in advancing within an organization. With experience, many professionals choose to pursue management positions or even entrepreneurial ventures, leveraging their expertise to build successful businesses.


This information provides general career guidance. Actual salaries and requirements vary by employer.

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