Northern Cape: Camp Manager posted by Wild Dreams Hospitality

The Camp Manager is responsible for the overall day-to-day management of the camp, ensuring exceptional guest
experience, efficient operations, staff leadership, and alignment with conservation and sustainability principles of the
reserve.
 
Candidate Requirements:

• Minimum 3–5 years’ experience in camp, or hospitality management
• Relevant qualification in hospitality, tourism, or business management (advantageous)
• Experience working in remote locations and on game reserves preferred
• Computer literacy (reservations systems, MS Office)
• Valid driver’s license (essential)
• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• High attention to detail and problem-solving skills
• Financial acumen and operational planning ability
• Ability to remain calm and decisive in remote or high-pressure environments
• Passion for wildlife, conservation, and eco-tourism

Candidate Responsibilities:

Guest Experience & Hospitality

• Ensure a consistently high standard of guest service and hospitality
• Act as the main point of contact for guests during their stay
• Handle guest feedback, special requests, and complaints professionally
• Oversee guest activities in coordination with guiding and conservation teams

Camp Operations

• Manage daily camp operations including accommodation, food & beverage, housekeeping, maintenance, and logistics
• Ensure facilities are well maintained, safe, and presented to reserve standards
• Monitor stock control, ordering, and supplier relationships
• Ensure compliance with reserve policies, health & safety regulations, and emergency procedures

Staff Management & Leadership

• Recruit, train, schedule, and manage camp staff
• Foster a positive team culture aligned with service excellence and conservation values
• Conduct performance reviews and manage disciplinary procedures where required
• Ensure staff accommodation, welfare, and morale are maintained

Financial & Administrative Management

• Manage camp budgets, cost control, and monthly reporting
• Approve invoices, manage petty cash, and track expenses
• Work closely with reservations and head office on occupancy, rates, and planning

Conservation & Sustainability

• Promote and support conservation initiatives and responsible tourism practices
• Ensure minimal environmental impact through sustainable operations
• Educate staff and guests on conservation values and reserve guidelines

Health, Safety & Security

• Ensure compliance with occupational health & safety standards
• Implement emergency response and safety procedures
• Coordinate with reserve security and guiding teams to ensure guest and staff safety

This is a remote, live in position.