Northern Suburbs: Logistics Administrator posted by iStaff (Pty) Ltd

About the Role

We are seeking a highly organized and detail-oriented Logistics Administrator to join our team in the Northern Suburbs. As a key member of our logistics department, you will be responsible for ensuring seamless day-to-day operations, managing customer queries, and contributing to the overall success of our organization.

Key Responsibilities

• Follow all standard operating procedures relevant to your position.
• Ensure that the tracker system is updated on a daily basis to ensure ALL information relevant to logistics is displayed correctly.
• Ensure as far as possible the ON TIME delivery of all jobs and report on any late deliveries by sending the daily late jobs report.
• Assist and oversee the scheduling & planning of trips for the current & next day.
• Assist with creating & maintaining tripsheets.
• Track the drivers progress throughout the day.
• Communicate with the drivers throughout the day.
• Attend to ALL queries in a timeous manner.
• Report on any quality issues you may encounter.
• Ensure that all tripsheets are accurate and match the trips dispatched.
• Keep accurate records of all paperwork (tripsheets, delivery notes, etc)
• Ensure that the invoice A-Z sorters is cleaned out regularly.
• Assist with the POD’s of all delivery notes of the previous days deliveries.
• Contact collection customers once their jobs have been completed according to the job card handed in by the production team and ensure the notes section is up to date with the latest information.
• Assist customers with any and all queries.
• Ensure that all customer queries are communicated correctly to the relevant departments.
• Ensure that all jobs that require a roll back is done correctly and communicated to the relevant departments.
• Monitor & document the movement of pallets.
• Ensure that the dispatch area is kept neat & tidy at all times.
• Check that the dispatch completed parts area is left neat & tidy by the outgoing & incoming shifts.
• Ensure that the walkway to the dispatch entrance is free of pallets and parts that may be hazardous to customers or staff.
• Assist with customer collections and queries.
• All outstanding paperwork on tracker must be closed off within 3 days, an email to be sent if there are any jobs that require more time to be resolved.
• Do spot checks of all loads before they are dispatched on a daily basis.
• Ensure that the vehicles are cleaned on a daily basis and that checklists are completed, and all faults are reported on the checklists.
• Check vehicle checklist on a daily basis and ensure that the drivers have filled in everything correctly before handing in to the maintenance technician.
• Any URGENT breakdowns or faults must be reported immediately to the maintenance technician verbally and then followed up with an email.
• Liaise with maintenance technician to ensure the vehicles are repaired or serviced in a timely manner.
• Work closely with the production & sales team to ensure customer satisfaction.
• Attend to all queries in a timeous manner and follow up where required.
• Report on any capacity needs.
• Report on any quality issues you may encounter.
• Update the dispatch metric report on a daily basis.
• Complete the customer queries report on a daily basis and liaise with the production coordinator to ensure that it is completed correctly.
• Report on reoccurring incidents that affects efficiency within the department
• Work to improve the dispatch/delivery processes and ensure continuous improvement in conjunction with your manager.
• Send weekly reports to your manager on the events of the week passed.
• Report on any and all problems with suitable solutions that will be reviewed by your manager.
• Manage the “outsourced drivers” and ensure that any new courier driver receives a “mini induction” and that every time we request a driver that he signs off all relevant paperwork before commencing their duties. All paperwork to be handed to procurement once it is signed off and the job is completed.

Requirements

• Grade 12
• More than 2 years experience within logistics
• Willing to work shifts when needed
• Able to operate a forklift (training will be provided)

Qualifications

• None mentioned in original

Salary & Benefits

• No salary details mentioned in the original job description.