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Pietermaritzburg: Service Controller posted by Recruit-It

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Job Description

Key Responsibilities & Activities

  • Receive and log all customer calls for service and consumables.
  • Plan service call response and assign technicians, then monitor activity.
  • Log all work orders.
  • Assign calls to technicians considering call priority and geographic location.
  • Process consumables orders. Use Yield Management guidelines.
  • Process all spares needed as per technicians request.
  • Ensure that only customers with an active contract receive service.
  • Log all pre-installation and installation calls and allocate resources required.
  • Escalate any potential or actual call/delivery delays to relevant managers, i.e. excessive call loads or excessively long “open calls”.
  • Plan utilization of technicians to achieve all response time targets.
  • Ensure that all customer complaints are dealt with efficiently and reported through to management.
  • Constant communication with all relevant departments to ensure spares, machines etc. are delivered timeously.
  • Ensure that all work orders are closed off with minimum delay after technicians or stores has completed work order.
  • Monitor cost of sales and WIP (work in progress).
  • Monitor toner yileds and the usage of consumables and parts.
  • Quotations to be done for IT and any chargeable calls

 
Reporting (Daily)         

  • Pending calls, parts outstanding, cost of sale and WIP

 
Reporting (Weekly)     

  • Pending calls, parts outstanding, cost of sale and WIP

 
Reporting (Monthly)    

  • Pending calls, parts outstanding, cost of sale and WIP
View Job  Johannesburg: Debtors Administrator



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How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Posted in Jobs in Kwazulu-Natal, Jobs in KZN Midlands, Jobs in Pietermaritzburg, Jobs in South Africa

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Pietermaritzburg: Service Controller posted by Recruit-It

Advertisement



Job Description

Job Purpose
Assigning of calls to all technician, monitoring of call screen and logging of customer calls.
 
Key Responsibilities & Activities

  • Receive and log all customer calls for service and consumables.
  • Plan service call response and assign technicians, then monitor activity.
  • Log all work orders.
  • Assign calls to technicians considering call priority and geographic location.
  • Process consumables orders. Use Yield Management guidelines.
  • Process all spares needed as per technicians request.
  • Ensure that only customers with an active contract receive service.
  • Log all pre-installation and installation calls and allocate resources required.
  • Escalate any potential or actual call/delivery delays to relevant managers, i.e. excessive call loads or excessively long “open calls”.
  • Plan utilization of technicians to achieve all response time targets.
  • Ensure that all customer complaints are dealt with efficiently and reported through to management.
  • Constant communication with all relevant departments to ensure spares, machines etc. are delivered timeously.
  • Ensure that all work orders are closed off with minimum delay after technicians or stores has completed work order.
  • Monitor cost of sales and WIP (work in progress).
  • Monitor toner yileds and the usage of consumables and parts.
  • Quotations to be done for IT and any chargeable calls

 
Reporting (Daily)         

  • Pending calls, parts outstanding, cost of sale and WIP
View Job  Gauteng: Integration Specialist posted by Manpower Group

 
Reporting (Weekly)     

  • Pending calls, parts outstanding, cost of sale and WIP

 
Reporting (Monthly)    

  • Pending calls, parts outstanding, cost of sale and WIP



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Pietermaritzburg, Kwazulu-Natal


Job Seeker Tip

Always arrive 10-15 minutes early for interviews to show punctuality and reliability.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Share this to someone who needs a job:
Posted in Jobs in Kwazulu-Natal, Jobs in KZN Midlands, Jobs in Pietermaritzburg, Jobs in South Africa

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