Menu Close

Pietermaritzburg: Service Controller posted by Recruit-It

Advertisement



Job Description

Job Purpose
Assigning of calls to all technician, monitoring of call screen and logging of customer calls.
 
Key Responsibilities & Activities

  • Receive and log all customer calls for service and consumables.
  • Plan service call response and assign technicians, then monitor activity.
  • Log all work orders.
  • Assign calls to technicians considering call priority and geographic location.
  • Process consumables orders. Use Yield Management guidelines.
  • Process all spares needed as per technicians request.
  • Ensure that only customers with an active contract receive service.
  • Log all pre-installation and installation calls and allocate resources required.
  • Escalate any potential or actual call/delivery delays to relevant managers, i.e. excessive call loads or excessively long “open calls”.
  • Plan utilization of technicians to achieve all response time targets.
  • Ensure that all customer complaints are dealt with efficiently and reported through to management.
  • Constant communication with all relevant departments to ensure spares, machines etc. are delivered timeously.
  • Ensure that all work orders are closed off with minimum delay after technicians or stores has completed work order.
  • Monitor cost of sales and WIP (work in progress).
  • Monitor toner yileds and the usage of consumables and parts.
  • Quotations to be done for IT and any chargeable calls

 
Reporting (Daily)         

  • Pending calls, parts outstanding, cost of sale and WIP
View Job  Cape Town: Home & Living Buyer posted by O'Brien Recruitment

 
Reporting (Weekly)     

  • Pending calls, parts outstanding, cost of sale and WIP

 
Reporting (Monthly)    

  • Pending calls, parts outstanding, cost of sale and WIP



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Pietermaritzburg, Kwazulu-Natal


Job Seeker Tip

Create a professional email address for job hunting - avoid nicknames or casual addresses.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

View Job  Gauteng: Frontend Software Engineer React JS posted by Optim-G Sourcing

Latest Job Opportunities

Centurion: Receptionist/Telesales posted by Creative Leadership Solutions

Jobs in Centurion October 10, 2025
Creative Leadership Solutions Office Automation

REQUIREMENTSMinimum education (essential):National Senior CertificateMinimum applicable experience (years):1-3 yearsRequired nature of...

View Job

Centurion: Mechanical Engineering Graduates posted by Network Finance

Jobs in Centurion October 10, 2025
Mechanical Engineering Network Finance

Are you a recent graduate or busy finishing your degree for Mechanical Engineering ready to launch your career?We’re looking for…

View Job

Richards Bay: Systems Analyst posted by Sharon Nurock Recruitment cc

Jobs in Kwazulu-Natal October 10, 2025
Manufacturing Production Sharon Nurock Recruitment cc

This is a hands-on role that demands initiative, adaptability, and a sharp eye for detail. You’ll need to balance urgent…

View Job

Western Cape: Recruitment Specialist posted by Persona Staff

Jobs in South Africa October 10, 2025
Human Resource Persona Staff

Responsibilities:Contribute to the overall management and strategic planning.Manage the vacancies and recruitment advertising channels.Develop and maintain...

View Job

Boksburg: Technical Sales Rep. posted by Ann Swann Personnel Services

Jobs in Boksburg October 10, 2025
Ann Swann Personnel Services Other Manufacturing

Key Responsibilities1. Lead Generation & Market ProspectingProactively identify and qualify sales leads through cold calling, networking, referrals, and...

View Job

Western Cape: Service Technician Millwright posted by West Coast Personnel

Jobs in South Africa October 10, 2025
Industrial Engineering West Coast Personnel

Role Overview:IPEX Machinery seeks a skilled Service Technician to provide on-site technical support, maintenance, and repairs for our range of…

View Job

Browse Employers

View All

View Job  Gauteng: Senior Backend Developer posted by Rad Resources

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Kwazulu-Natal, Jobs in KZN Midlands, Jobs in Pietermaritzburg, Jobs in South Africa

More Jobs in Your Area